General Manager/Deputy General Manager - Business Development & Operations

Kauvery Hospital

Chennai

On-site

INR 1,314,636 - 2,191,060

Full time

14 days+

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Job summary

Kauvery Hospital in Chennai is seeking a General Manager/Deputy General Manager for Business Development & Operations. The successful candidate will be responsible for leading patient care services, optimizing costs, and managing daily operations while ensuring staff performance to drive profitability. A Bachelor's or Master's degree in Healthcare Management, along with 15 years of relevant experience, is required. Strong leadership and decision-making abilities are essential for this full-time role within a hospital environment.

Qualifications

15 Years of Experience in managing a rehabilitation center or hospital operations is mandatory.
Excellent leadership, problem-solving, and decision-making skills.
Proficiency in operational software and reporting tools.

Responsibilities

Revenue Generation, MIS & Reports Handling.
Lead patient care services at the center.
Address patient issues and escalations, ensuring satisfaction.
Optimize costs through budgetary control and ensure service coordination across teams.
Coordinate with sales for lead closure and conversion.
Liaise with diagnostic centers and facilitate patient movement as needed.
Oversee floor operations, update billing, and explain bills to families.
Develop, implement, and document customer service protocols.
Ensure efficient front-end services through recruitment, training, and assessments.
Escalate issues to senior management for timely intervention.
Implement customer feedback processes and collaborate with cross-functional heads.
Establish performance metrics for staff and drive cost-cutting and profitability efforts.

Skills

Leadership

Problème résolution

Prise de décision

Proficience en logiciels opérationnels

Education

Bachelor’s/Master’s degree in Healthcare Management, Business Administration, or a related field

Job description

General Manager/Deputy General Manager - Business Development & Operations

Direct message the job poster from Kauvery Hospital

Human Resources Manager @ Kauvery Hospital corporate office

The ideal candidate will have experience in heading a Profit Centre Vertical and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees and team.

Company Details: Hamsa Rehab - unit of Kauvery Hospitals.

Responsibilities

Revenue Generation , MIS & Reports Handling.
Lead patient care services at the center.
Address patient issues and escalations, ensuring satisfaction.
Optimize costs through budgetary control and ensure service coordination across teams.
Coordinate with sales for lead closure and conversion.
Liaise with diagnostic centers and facilitate patient movement as needed.
Oversee floor operations, update billing, and explain bills to families.
Develop, implement, and document customer service protocols.
Ensure efficient front-end services through recruitment, training, and assessments.
Escalate issues to senior management for timely intervention.
Implement customer feedback processes and collaborate with cross-functional heads.
Establish performance metrics for staff and drive cost-cutting and profitability efforts.

Qualifications

Bachelor’s/Master’s degree in Healthcare Management, Business Administration, or a related field.
15 Years of Experience in managing a rehabilitation center or hospital operations is mandatory.
Excellent leadership, problem-solving, and decision-making skills.
Proficiency in operational software and reporting tools.

Seniority level