Key Account Manager

Visit Health

Bengaluru

On-site

INR 600,000 - 1,000,000

Full time

14 days+

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Job summary

A health-tech platform is seeking an Assistant Manager in Human Resources to build and maintain client relationships, drive business growth through cross-selling, and ensure timely service delivery. The ideal candidate has a Bachelor's degree, over 3 years of experience, and excellent communication skills. Familiarity with Microsoft Office is essential. Interested candidates can apply by sending their resumes.

Qualifications

3+ years of relevant work experience.

Responsibilities

Building long term relationships with key clients.
Monitoring SLA’s by periodic reviews with stakeholders.
Collaborating closely with other departments to build strategies.

Skills

Fluency in Microsoft Office suite

Excellent written and verbal communication skills

Education

Bachelor's degree or equivalent experience in Business

Job description

Direct message the job poster from Visit Health

Assistant Manager - Human Resource @VISIT HEALTH || Ex - IONIDEA || MBA, HR AND FINANCE

About Visit Health

Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India.

We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate clients.

As an Associate / Senior Associate - Key Account Manager you will be responsible for building and maintaining strong client relationships, driving business growth through cross-selling, ensuring timely service delivery, managing client escalations, coordinating stakeholder review meetings, and collaborating with internal teams to achieve consistent process excellence. Also responsible for overseeing MIS reporting, meeting service TATs, and delivering personalized support to high-value clients.

Responsibilities

Building long term relationship with key clients.
Increasing existing volumes by interacting regularly with client’s and also helping the sales team by cross selling and upselling the service or product
Monitoring all the set SLA’s by periodical reviews with different stakeholders
Act as point of contact for complaints or grievance management
Ensuring the medical appointments scheduling within TAT of 4 hours
Arranging monthly/weekly review calls with the Insurer
Collaborating closely with other departments (like Call Centre, QC Team, Billing Team, other location Branches) to build strategies
Ensuring regular MIS flow to the Insurer as per the required format and data make sure the medical reports TAT targets are met month on month.
Escort the HNI customers for their medical check-up as and if required

Qualifications