General Manager

Hyatt Regency Dfw; Karnataka; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Hyatt Hotels Corporation in India seeks a senior leader to drive operational excellence and guest experience across full-service properties. The role oversees rooms, F&B, meetings and events, aligning with Hyatt brand standards and delivering reliable hospitality across touchpoints.

You will own P&L responsibilities, lead budgeting and forecasting, and guide a people-first culture to attract and retain top talent, while strengthening owner relations, brand integrity, and commercial strategy.

Qualifications

• Proven leadership in full-service / upper-upscale hotels with a track record of delivering service excellence.
• Strong financial acumen with experience managing P&L, budgets and variances.
• Demonstrated ability to elevate guest satisfaction and brand sentiment.
• Experience driving commercial strategy, operations, and cross-brand collaboration.

Responsibilities

• Oversee operational excellence and guest experience across rooms, F&B, meetings and events per Hyatt standards.
• Lead budgeting, forecasting, variance management and timely actions to hit financial targets.
• Build a people-first culture to attract, develop and retain top talent and manage owner relations.
• Safeguard brand integrity and drive market positioning and revenue growth through strategic leadership.

Skills

People leadership

Operational excellence

Financial acumen

Guest satisfaction

Strategy and brand

Job description

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"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

This leader cultivates a culture that blends care with curiosity and genuine connection. They drive performance through disciplined execution, teamwork, and a commitment to thoughtful service. They uphold the promise of dependable and welcoming hospitality across every interaction to achieve service excellence, colleague engagement, profitability and brand reputation

Operational Excellence & Guest Experience :Ensure the hotel delivers seamless, high-quality, and service-focused experiences across a broad range of full-service operations, including rooms, F&B, meetings and events that reflect Hyatt's brand standards.

Talent Development : Lead a people-first culture that attracts, develops, engages and retains top talent so they can be their best.

Owner Relations : Build and maintain strong relationships with ownership, ensuring transparency, trust, and alignment on strategic direction and financial outcomes.

Financial Leadership : Own the hotel's full P&L with direct accountability for key metrics such as revenue, GOP etc. Lead the annual budget and rolling forecast, actively manage variances and lead team in proactively taking timely actions to deliver financial targets.

Brand Integrity : Ensure the hotel delivers reliable, welcoming, and high-quality experiences across all colleague and guest touchpoints in line with the brand standards and positioning

Commercial Strategy : Drive market positioning, brand recognition, and revenue growth through innovative strategies and brand-centric leadership.

Compliance & Sustainability : Ensure adherence to all operational, safety, and sustainability standards, protecting the wellbeing of colleagues and guests. Ensure compliance with Hyatt's ethics and compliance policy.

Qualifications

• Proven leadership in full-service / upper-upscale hotels known for operational excellence, service consistency, and guest satisfaction
• Strong financial acumen with a demonstrated ability to balance operational efficiency and guest experience.
• Success in elevating guest satisfaction, brand sentiment, and owner relations
• Additional leadership experience from taskforce, project hotel openings, rebranding or repositioning within the full-service segment is an advantage
• Experience across multiple disciplines, brands and sizes of hotels, demonstrating strategic agility and cultural sensitivity is highly preferred
• Global exposure through leading in diverse cultural contexts with fluency in local relevance and international standards is highly preferred

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