General Manager

Hyatt Hotels Corporation; Ernakulam; On-site; INR 3,500,000 - 5,000,000; Full time

Job summary

Hyatt Hotels Corporation seeks a General Manager to lead hotel operations with a focus on service excellence and financial performance. You will direct department leaders, manage schedules, budgets, and vendor contracts while ensuring guest satisfaction and brand standards.

The role requires flexibility to work evenings, weekends and holidays, and strong coaching skills to motivate a high‑performing team across departments.

Qualifications

• Excellent writing and verbal communication skills.
• Experience creating schedules and managing hiring processes.
• Ability to review budgets and forecasts and manage financial controls.
• Strong multitasking and time management abilities.
• Proven leadership with coaching and development of team members.
• Commitment to delivering outstanding guest service.

Responsibilities

• Ensure departments meet or exceed guest service scores and expectations.
• Prepare team member schedules aligned with budgets and forecasts.
• Regularly inspect rooms to maintain quality standards.
• Train operations on cash, payables, inventories and receivables procedures.
• Recommend local attractions to guests and keep staff informed.
• Respond to guest reviews across channels and manage HR functions.
• Lead stand‑up meetings, report guest scores and other metrics.
• Develop, implement and monitor annual department budgets and forecasts.
• Oversee vendor contracts and recruitment, onboarding and performance reviews.
• Assist in creating annual revenue, expense and capital budgets.

Skills

Written communication

Verbal communication

Scheduling experience

Hiring interviews

Budgets & forecasting

Multitasking & time management

Team leadership

Problem solving

Guest service focus

Coaching and counseling

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

General Manager is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and, most importantly, have a positive solution-based focus.

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

• Ensure that departments achieve or exceed guests' service scores and expectations.
• Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts.
• Inspect rooms regularly with the team to ensure that quality standards are being maintained.
• Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed.
• Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area.
• Respond to guest reviews and inquiries on all channels.
• Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
• Work with other departments to ensure operations are running smoothly in tandem with one another.
• Participate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metrics.
• Leading team meetings.
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Oversee all vendor and personnel contracts throughout the hotel.
• Participate in the creation of annual revenue, expense, and capital budgets.
• Assist in creating incentives for team members.

Qualifications

• Excellent skills in writing and verbal communications

Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts

• Ability to multitask, prioritize, and manage time
• Highly motivated team player with strong initiative and desire for achievement, and the ability to motivate others
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all team members and guests while providing excellent guest service
• Coaching and counseling team members as required
  

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