Host-Guest Services

Hyatt Hotels Corporation; Delhi; Presencial; INR 2.838.000 - 3.974.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation seeks a Reservations Specialist to manage all reservation requests and maintain high standards of guest service. The role requires a proactive sales mindset, strong communication with guests, and collaboration with Front Office to optimize occupancy and revenue.

Responsibilities include processing bookings, maintaining product knowledge, resolving guest inquiries, and adopting new technologies.

Formación

• Experience in handling reservations and guest inquiries with attentiveness and accuracy.
• Maintains a sales attitude and identifies opportunities within the hotel.
• Excellent communication with guests and internal teams to resolve issues.

Responsabilidades

• Processes all reservation requests by phone, mail or fax promptly to standards.
• Maintains high level of product knowledge of the hotel and local area.
• Handles guest inquiries in a courteous and efficient manner and resolves issues.
• Maintains organized filing system for department and uses new technology where appropriate.
• Maximizes rooms' sales and revenue while adhering to policies and controls.
• Attends training sessions and represents Hyatt professionally.

Conocimientos

Reservations

Sales awareness

Communication

Customer service

Herramientas

RESERVE system

Descripción del empleo

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

• Takes reservations and operates systems in accordance with hotel standards of performance.


• Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.


• Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager to feedback where necessary.


• Ensures all waitlisted business is recorded appropriately.


• Adheres to pre-set availability and rate controls.


• Ensures a high level of product knowledge of the hotel and local area.


• Ensures a high level of Reservations is consistently maintained.


• Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.


• Checks daily arrivals and informs concerned personnel of any missing information.


• Prepares and distributes weekly forecasts.


• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.


• Maintains positive guest and colleague interactions with good working relationships.

Administration

• Ensures that an organized and efficient filing system is implemented for the department.


• Ensures that the use new technology and equipment is explored and implemented wherever appropriate.


• Maximizes rooms' sales and revenue.


• Adheres to all relevant hotel, company and local rules, policies and regulations are adhered to, including credit and payment policies.

People

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

Other duties

• Attends and contributes to all training sessions and meetings as required.


• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.


• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.


• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.


• Ensures high standards of personal presentation and grooming.


• Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.


• Carry out any other reasonable duties and responsibilities as assigned.

Cheyenne Mountain Resort | Colorado Springs , CO , US

ALG Vacations and Trisept United States Offices | Addison , TX , US

Our family is always growing. Want to be in the know?