General Manager

Digitide; Chennai; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Digitide seeks a General Manager to lead the CLM Domestic BFSI team, driving daily operations, strategy execution, and client satisfaction. You will oversee performance, mentor staff, and align initiatives with business goals in a dynamic environment.

The role requires a bachelor's degree in Business Administration or related field and at least 8 years of managerial experience, with strong leadership, communication, and analytical skills to deliver measurable results.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field preferred.
• Minimum 8 years of managerial experience.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Lead and manage the CLM Domestic BFSI team with strategic direction.
• Oversee daily operations, streamline processes, and ensure performance targets.
• Mentor team members and foster a collaborative, client-focused culture.
• Align departmental goals with overall business objectives and industry best practices.

Skills

Leadership

Strategic thinking

People management

Client relations

Education

Bachelor's degree in Business Administration/Management

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

E3 to E4
Or
P7 to P8
Last two PMS rating 3 and above
Overall 14 years experience
E-learning mandatory courses certified wherever applicable

Responsibilities

• PFB the Job Description :
  As the General Manager, you will play a crucial role in driving the success and growth of our department. You will be responsible for overseeing daily operations, implementing strategies, and ensuring the team's performance aligns with our business goals. Your leadership and management skills will be key in motivating and guiding our talented team.
  Responsibilities:
  Lead and manage the CLM Domestic BFSI team, providing strategic direction and guidance.
  Oversee daily operations, ensuring efficient and effective processes.
  Implement and monitor performance metrics, setting targets and evaluating team performance.
  Foster a positive and collaborative work environment, promoting teamwork and open communication.
  Identify areas for improvement and implement process enhancements to drive efficiency.
  Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
  Collaborate with other departments to ensure seamless integration and alignment of goals.
  Stay updated with industry trends and best practices, implementing innovative solutions.
  Manage and mentor team members, providing performance feedback and career development opportunities.
  Qualifications:
  A bachelor's degree in Business Administration, Management, or a related field is preferred.
  Minimum 8 years of experience in a managerial role, with a proven track record of success.
  Strong leadership and management skills, with the ability to motivate and inspire teams.
  Excellent communication and interpersonal skills, with a customer-centric approach.
  Analytical mindset with problem-solving abilities and a results-driven attitude.
  Experience in the BFSI industry is an advantage, with knowledge of back-office operations.
  Proficiency in using MS Office and other relevant software tools.
  Ability to work independently and manage multiple projects simultaneously.
  Strong organizational skills and attention to detail.
  Willingness to adapt and learn in a dynamic and fast-paced environment.
  

Qualifications

Graduation

Job Info

• Job Identification 267866
• Job Category Customer Support/Operations | BPM