Team Leader

Digitide

Pune District

On-site

INR 250,000 - 350,000

Full time

40 hours ago

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Job summary

Digitide is seeking a customer-facing operations professional to lead a back-office and sales-oriented team. The role focuses on maintaining processing turnaround times, guiding daily operations, and driving client satisfaction.

You will oversee performance metrics, coach team members, manage escalations, and organize team-building activities while adapting to night shifts and generating leads along with disbursement requirements.

Qualifications

Average PMI (last 6 months)/PMS rating 3 and above
12 months as A1.1 or A1.2
Overall one years’ experience or a Graduate
No Warning Letter issued in the past 6 months
Span ratio adherence
iEvolve certified A1.1 & A1.2 to A3
Minimum One year experience in Back Office & Sales

Responsibilities

Create an inspiring team environment with an open communication culture
Set clear team goals
Oversee day-to-day operation & Maintain Processing TAT
Monitor team performance and report on metrics
Motivate team members & Track & Handle the client escalations
Discover training needs and provide coaching
Listen Team member’s feedback and resolve any issues or conflicts 8
Suggest and organize team-building activities.
Auditing calls & Need to do self-cases. Preparing roster as per the requirement 1
Need to be comfortable for night shifts.
Should be work sales and need to get a Leads along with disbursement.

Skills

Back Office

Sales

Team leadership

Education

Graduation

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A3 to A4
Or
P2 to P3

Average PMI (last 6 months) /PMS rating 3 and above or last two PMS rating 3 and above (whichever applicable)
1 year in the current role
No Warning Letter issued in the past 6 months
E-learning mandatory courses certified wherever applicable

Responsibilities

Job Responsibility

1. Create an inspiring team environment with an open communication culture
2. Set clear team goals
3. Oversee day-to-day operation & Maintain Processing TAT
4. Monitor team performance and report on metrics
5. Motivate team members & Track & Handle the client escalations
6. Discover training needs and provide coaching
7. Listen Team member’s feedback and resolve any issues or conflicts 8. Suggest and organize team-building activities.
8. Auditing calls & Need to do self-cases. Preparing roster as per the requirement 1
9. Need to be comfortable for night shifts.
10. Should be work sales and need to get a Leads along with disbursement.

Qualification Criteria

Graduation & Under Graduation

Personal Specification