Senior Manager

Digitide; Dadri; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Digitide in India is seeking a Senior Manager to lead the CLM Domestic Diversified | Inbound department, shaping strategies to boost operational efficiency and customer satisfaction while guiding a high-performing team.

You will mentor staff, coordinate with cross-functional groups, and drive growth by aligning departmental goals with the company’s ambitious business vision in a fast-changing market. This leadership role offers broad impact across operations and client relationships.

Qualifications

• Bachelor's degree in business administration, management, or related field; master's preferred.
• 8+ years of managerial experience leading high-performing teams.
• Proven track record in strategic planning and operational excellence.
• Excellent leadership and communication skills; ability to inspire diverse teams.
• Strong analytical and data-driven decision making abilities.
• Proficiency with software/tools for performance monitoring.
• Ability to collaborate with cross-functional teams and stakeholders.
• Results-oriented mindset with proven dept goal achievement.

Responsibilities

• Lead and guide the CLM Domestic Diversified | Inbound department with strategic direction.
• Develop plans to improve operational efficiency, cut costs, and raise customer satisfaction.
• Mentor and build a high-performing team focused on continuous improvement.
• Collaborate with cross-functional teams to align goals with company vision.
• Analyze market trends and competitors to identify growth opportunities.
• Ensure compliance with industry regulations and company policies.
• Monitor department performance and implement necessary changes.
• Build relationships with clients, partners, and internal teams.
• Stay updated on industry best practices and emerging technologies.

Skills

Leadership

Strategic planning

Operational excellence

Data-driven decisions

Communication skills

Team mentoring

Analytical

Cross-functional collaboration

Education

Bachelor's degree in business administration/management

Master's degree preferred

Tools

Analytics tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As the Senior Manager, you will be at the forefront of our company's success, overseeing and guiding the CLM Domestic Diversified | Inbound department. Your primary focus will be on developing and implementing strategies to enhance operational efficiency, improve customer satisfaction, and drive business growth. You will play a crucial role in mentoring and developing a high-performing team, fostering a culture of innovation and collaboration. Your expertise and leadership will be instrumental in achieving our short-term and long-term goals, making a significant impact on the company's overall performance and market position.

Responsibilities

• Lead and manage the CLM Domestic Diversified | Inbound department, providing strategic direction and guidance.


• Develop and execute plans to improve operational efficiency, reduce costs, and enhance customer satisfaction.


• Mentor and develop a high-performing team, fostering a culture of continuous improvement and innovation.


• Collaborate with cross-functional teams to align department goals with the company's overall vision and objectives.


• Analyze market trends and competitor strategies to identify growth opportunities and develop effective response plans.


• Ensure compliance with industry regulations and company policies, maintaining a high standard of ethical practices.


• Monitor and evaluate department performance, identifying areas for improvement and implementing necessary changes.


• Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.


• Stay updated on industry best practices and emerging technologies, incorporating them into department strategies.

Qualifications

• A bachelor's degree in business administration, management, or a related field is required, with a preference for a master's degree.


• A minimum of 8 years of experience in a managerial role, with a proven track record of leading and inspiring high-performing teams.


• Demonstrated success in developing and implementing strategic plans, with a focus on operational excellence and customer satisfaction.


• Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team.


• Strong analytical and problem-solving abilities, with a data‑driven approach to decision‑making.


• Proficiency in using relevant software and tools for performance monitoring and strategy development.


• Ability to work collaboratively with cross‑functional teams and build strong relationships with stakeholders.


• A results‑oriented mindset, with a track record of achieving and surpassing department goals.


• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

Job Info

• Job Identification 260389


• Job Category Customer Support/Operations | BPM