Deputy Manager

Digitide; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Digitide is seeking a Deputy Manager to lead the CLM Domestic BFSI Inbound operations. You will work with the department head to steer daily operations, mentor staff, and implement quality assurance to deliver exceptional customer experiences.

The role requires 5+ years in a managerial BFSI or customer service setting, with strong leadership, CRM proficiency, data-driven decision making, and excellent communication skills.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 5 years of managerial experience in BFSI or customer service.
• Proven leadership and interpersonal skills with mentoring track record.
• Strong problem-solving and customer-centric approach.
• Proficiency in CRM systems and related software.
• Ability to work independently and make decisions under pressure.
• Excellent communication skills, both written and verbal.

Responsibilities

• Oversee and manage the daily operations of the CLM Domestic BFSI | Inbound team, ensuring smooth and efficient processes.
• Lead and motivate the team, providing guidance and support to enhance their performance and skills.
• Implement and monitor quality assurance measures to maintain high standards of customer service.
• Collaborate with the department head to develop and execute strategic plans, contributing to the team's overall goals.
• Handle customer escalations and provide timely resolutions, ensuring a positive customer experience.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Stay updated with industry trends and best practices, suggesting improvements to enhance team productivity.
• Build and maintain strong relationships with internal stakeholders and clients.
• Ensure compliance with company policies and procedures, maintaining a safe and professional work environment.

Skills

Leadership

CRM proficiency

Problem-solving

Communication

Analytical thinking

Data-driven decisions

Independent work

Adaptability

Education

Bachelor's degree in Business Administration/Management

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As the Deputy Manager, you will be a key member of the management team, working closely with the department head to drive the team's success. Your responsibilities will include overseeing daily operations, mentoring and developing team members, and implementing strategies to enhance customer satisfaction. This role offers an excellent opportunity to make a significant impact on the company's performance and growth.

Responsibilities

• Oversee and manage the daily operations of the CLM Domestic BFSI | Inbound team, ensuring smooth and efficient processes.
• Lead and motivate the team, providing guidance and support to enhance their performance and skills.
• Implement and monitor quality assurance measures to maintain high standards of customer service.
• Collaborate with the department head to develop and execute strategic plans, contributing to the team's overall goals.
• Handle customer escalations and provide timely resolutions, ensuring a positive customer experience.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Stay updated with industry trends and best practices, suggesting improvements to enhance team productivity.
• Build and maintain strong relationships with internal stakeholders and clients.
• Ensure compliance with company policies and procedures, maintaining a safe and professional work environment.

Qualifications

• A bachelor's degree in Business Administration, Management, or a related field is preferred.
• Minimum 5 years of experience in a managerial role, preferably in a BFSI or customer service environment.
• Excellent leadership and interpersonal skills, with a proven track record of mentoring and developing teams.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and make sound decisions under pressure.
• Excellent communication skills, both verbal and written, with the ability to adapt to different audiences.
• Analytical mindset with a focus on data-driven decision-making.
• Flexibility to adapt to changing priorities and a dynamic work environment.
• A passion for customer service and a commitment to delivering exceptional experiences.

Job Info

• Job Identification 263426
• Job Category Customer Support/Operations | BPM