GBS Fraud Analyst

UPS Supply Chain Solutions; Pune District; On-site; INR 700,000 - 900,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Pune, India, is seeking a GBS Fraud Analyst (Grade 8) to support the Corporate Fraud Mitigation Team. The role involves coordinating fraud prevention efforts, educating stakeholders, and handling fraud-related communications.

The position requires strong English skills, 2+ years in customer service or related billing roles, and the ability to work night shifts (6.00 pm–3.00 am IST).

Qualifications

• Strong proficiency in English, both written and spoken.
• 2+ years of Customer Service experience.
• Experience in Credit Collection or Billing preferred.
• Analytical skills and problem-solving ability.
• Attention to detail and good communication.
• Familiar with MS Office applications (Access, Excel, Word).

Responsibilities

• Monitor and communicate fraud exposure and risks to minimize fraud.
• Review and respond to customer inquiries related to fraud.
• Monitor and investigate suspicious use of UPS products and services.
• Assess registrations for suspicious activity and prevent losses.
• Coordinate with internal teams and customers to resolve issues.
• Document customer needs related to fraud solutions.

Job description

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Job Description:

• GBS Fraud Analyst - Grade 8

Night shifts (5 days’ working) – 6.00 pm to 3.00 am IST.

JOB DESCRIPTION

Summary:

The GBS Fraud Analyst supports the Corporate Fraud Mitigation Team as the central contact for the field to request assistance in the mitigation of fraudulent situations. He/She coordinates solutions across required groups (Corporate Security, GBS, Operations, BD, etc.). The GBS Fraud Analyst educates thefield and customers on appropriate processes that supports fraud prevention and performs various tasks within the department as it relates to implementation and communication of fraud related applications.

Responsibilities and Duties:

• Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.
• Reviewing, responding and taking action on customer inquiries for Fraud.
• Monitors and investigates suspicious use of UPS products, processes, and services.
• Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.
• Work with all levels of management, both internal and external toward resolution.
• Interface with customers.
• Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.

Knowledge and Skills:

Strong proficiency in English—both written and spoken—as well as a solid understanding of the language is essential, since handling incoming and outgoing calls is a mandatory part of daily responsibilities.

• 2+ years of Customer Service, Credit Collection or Billing experience – Preferred.
• Understanding ofgeneral finance and accounting practices: Billing, A/R, customer profile software applications etc.
• Fraud related investigation and conflict management skills is an advantage.
• Good analytical skills with an aptitude for problem solving.
• Attention to detail.
• Effective listening and communication skills.
• Good customer relationship skills.
• Knowledgeofgeneral operational processes and systems: IVP, On Demand, QWS.
• Understanding of the pickup and delivery process.
• Ability to manage conflict with customers and fraudsters.
• Proficient knowledge and useof Microsoft applications (Access, Excel, Word, etc.).
• Effective time management skills, flexibility and ability to adapt to change.
• Self-starter with ability to multitask and work independently under pressure.

Employee Type:

Permanent

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