GBS Preferred Cust Associate

UPS; Chennai; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

UPS is seeking a customer service professional to support UPS Preferred accounts. This role handles inquiries, resolves problems, and guides tracing and claim requests to resolution while maintaining ownership of each case.

You will collaborate with internal teams, communicate clearly with customers, and deliver timely follow-ups to ensure satisfaction and loyalty.

Qualificações

• High school diploma, GED, or international equivalent.
• Strong oral and written communication skills.
• Strong problem solving skills.
• Previous customer service experience preferred.

Responsabilidades

• Provide one-to-one customer service experience for UPS Preferred accounts.
• Analyze and resolve problems and tracing/claim inquiries.
• Own customer situations through resolution, including follow-ups and outbound calls.

Conhecimentos

Strong communication

Problem solving

Customer service experience

Formação académica

High school diploma / GED / international equivalent

Descrição da oferta de emprego

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Qualifications

• High school diploma, GED, or International equivalent
• Strong oral and written communication skills
• Strong problem solving skills
• Previous customer service experience - Preferred

Employee Type

Permanent

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