GBS Fraud Analyst

UPS Supply Chain Solutions (UPS SCS); Pune District; On-site; INR 520,000 - 800,000; Full time

Job summary

UPS Supply Chain Solutions in Pune seeks a GBS Fraud Analyst (Grade 8) for night shifts to support the Corporate Fraud Mitigation Team. You will coordinate with Security, GBS, Operations and BD to implement fraud-related processes and educate stakeholders.

The role requires strong English, analytical skills, and familiarity with billing/credit activities. You will monitor fraud exposure and engage with customers to resolve issues and ensure effective solutions.

Qualifications

• Excellent English language skills both written and spoken.
• Customer service experience preferred (2+ years in related roles).
• Knowledge of general finance and accounting practices: Billing, AR, customer profile software.
• Fraud investigation and conflict management skills are advantageous.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy.
• Effective listening and communication skills.
• Familiarity with key operational processes and systems (IVP, On Demand, QWS).
• Understanding of the pickup and delivery process.
• Ability to manage conflict with customers and fraudsters.
• Proficient with Microsoft Office (Access, Excel, Word).
• Time management, flexibility, and ability to multitask under pressure.

Responsibilities

• Monitors, measures, and communicates fraud exposure and risks to minimize fraud.
• Reviewing, responding and acting on customer inquiries for Fraud.
• Monitors and investigates suspicious use of UPS products, processes, and services.
• Assess registrations for suspicious activity including cancelling user IDs and adjusting credits to prevent losses.
• Collaborates with management to drive resolutions.
• Interfaces with customers to understand needs and frustrations regarding fraud solutions.
• Documents and communicates customer needs related to fraud implementations.

Skills

English proficiency

Customer Service

Fraud investigation

Analytical skills

Attention to detail

Communication skills

Operational processes

Logistics knowledge

Conflict management

MS Office

Time management

Multitasking

Tools

IVP

On Demand

QWS

Access

Excel

Word

Job description

GBS Fraud Analyst - Grade 8

Night shifts (5 days working) 6:00 pm to 3:00 am IST.

Job Summary

The GBS Fraud Analyst supports the Corporate Fraud Mitigation Team as the central contact for the field to request assistance in the mitigation of fraudulent situations. He/She coordinates solutions across required groups (Corporate Security, GBS, Operations, BD, etc.). The GBS Fraud Analyst educates thefield and customers on appropriate processes that supports fraud prevention and performs various tasks within the department as it relates to implementation and communication of fraud related applications.

Responsibilities

• Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.
• Reviewing, responding and taking action on customer inquiries for Fraud.
• Monitors and investigates suspicious use of UPS products, processes, and services.
• Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.
• Work with all levels of management, both internal and external toward resolution.
• Interface with customers.
• Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.

Knowledge and Skills

• Strong proficiency in Englishboth written and spokenas well as a solid understanding of the language is essential, since handling incoming and outgoing calls is a mandatory part of daily responsibilities.
• 2+ years of Customer Service, Credit Collection or Billing experience Preferred.
• Understanding ofgeneral finance and accounting practices: Billing, A/R, customer profile software applications etc.
• Fraud related investigation and conflict management skills is an advantage.
• Good analytical skills with an aptitude for problem solving.
• Attention to detail.
• Effective listening and communication skills.
• Good customer relationship skills.
• Knowledgeofgeneral operational processes and systems: IVP, On Demand, QWS.
• Understanding of the pickup and delivery process.
• Ability to manage conflict with customers and fraudsters.
• Proficient knowledge and useof Microsoft applications (Access, Excel, Word, etc.).
• Effective time management skills, flexibility and ability to adapt to change.
• Self-starter with ability to multitask and work independently under pressure.

Employee Type

Permanent