GBS Fraud Analyst

UPS; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

UPS is seeking a GBS Fraud Analyst (Grade 8) in Pune, India, with night shifts from 6:00 pm to 3:00 am IST. This permanent role supports the Corporate Fraud Mitigation Team, coordinating across Security, GBS, Operations and Sales to prevent fraud and mitigate risks.

The ideal candidate has 2+ years in customer service or billing, strong English, and analytical skills. You will monitor fraud exposure, investigate suspicious activity, and communicate findings to stakeholders.

Qualifications

• Strong English language proficiency (written and spoken).
• 2+ years in customer service, credit collection or billing.
• Knowledge of billing, accounts receivable, and related software.
• Experience in fraud investigations and conflict management is a plus.
• Good analytical skills with problem-solving ability.
• Attention to detail.
• Effective listening and communication skills.
• Good customer relationship skills.
• Knowledge of IVP, On Demand, and QWS.
• Understanding of pickup and delivery processes.
• Ability to manage conflict with customers and fraudsters.
• Proficient use of Microsoft applications (Access, Excel, Word).
• Strong time management and adaptability.
• Self-starter with multitasking and independent work capability.

Responsibilities

• Monitors fraud exposure and communicates risks to minimize fraud.
• Reviews and responds to customer inquiries for Fraud.
• Monitors and investigates suspicious use of UPS services.
• Assesses registration for suspicious activity and prevents losses.
• Collaborates with management to resolve issues.
• Interfaces with customers.
• Documents and communicates customer needs related to fraud solutions.

Skills

English proficiency

Customer service

Billing/Accounts receivable

Fraud investigation

Analytical skills

Attention to detail

Communication skills

Operational systems knowledge

Pickup & delivery understanding

Conflict management

Multitasking

Independent work

MS Office

Time management

Tools

IVP

On Demand

QWS

MS Excel

MS Access

MS Word

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

GBS Fraud Analyst - Grade 8

Night shifts (5 days’ working) – 6.00 pm to 3.00 am IST.

Summary

JOB DESCRIPTION

The GBS Fraud Analyst supports the Corporate Fraud Mitigation Team as the central contact for the field to request assistance in the mitigation of fraudulent situations. He/She coordinates solutions across required groups (Corporate Security, GBS, Operations, BD, etc.). The GBS Fraud Analyst educates the field and customers on appropriate processes that supports fraud prevention and performs various tasks within the department as it relates to implementation and communication of fraud related applications.

Responsibilities And Duties

• Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.
• Reviewing, responding and taking action on customer inquiries for Fraud.
• Monitors and investigates suspicious use of UPS products, processes, and services.
• Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.
• Work with all levels of management, both internal and external toward resolution.
• Interface with customers.
• Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.

Knowledge And Skills

• Strong proficiency in English—both written and spoken—as well as a solid understanding of the language is essential, since handling incoming and outgoing calls is a mandatory part of daily responsibilities.
• 2+ years of Customer Service, Credit Collection or Billing experience – Preferred.
• Understanding of general finance and accounting practices: Billing, A/R, customer profile software applications etc.
• Fraud related investigation and conflict management skills is an advantage.
• Good analytical skills with an aptitude for problem solving.
• Attention to detail.
• Effective listening and communication skills.
• Good customer relationship skills.
• Knowledge of general operational processes and systems: IVP, On Demand, QWS.
• Understanding of the pickup and delivery process.
• Ability to manage conflict with customers and fraudsters.
• Proficient knowledge and use of Microsoft applications (Access, Excel, Word, etc.).
• Effective time management skills, flexibility and ability to adapt to change.
• Self-starter with ability to multitask and work independently under pressure.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.