Technical Support Engineer

Niyukti Systems, Inc; Hyderabad; On-site; INR 400,000 - 680,000; Full time

Job summary

Niyukti Systems, Inc in Hyderabad seeks a Technical Support Engineer to provide enterprise-level assistance to customers, diagnose software and hardware problems, and help install applications.

You will resolve network issues, configure operating systems, use remote desktop, and respond via email, chat, or phone with clear instructions and technical manuals.

Qualifications

• Hold a degree in Computer Science, IT or Software Engineering.
• Certifications such as Microsoft, Cisco or Linux are a plus.
• Able to explain technical details clearly to customers.

Responsibilities

• Diagnose and troubleshoot software and hardware problems.
• Resolve network issues and configure operating systems.
• Use remote desktop connections to provide immediate support.
• Assist customers with installing applications and programs.
• Communicate via email and chat to provide quick answers, and via phone when needed; provide written instructions and manuals.

Skills

Technical support

Networking basics

Remote desktop

Communication

Education

Bachelor's degree in Computer Science/IT/Software Engineering

Tools

Microsoft Certification

Cisco Certification

Linux Certification

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.