Technical Support Engineer

Niyukti Systems, Inc; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Niyukti Systems, Inc is seeking a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help clients install applications and programs.

Responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email and chat to provide quick answers, and contact clients by phone when nuanced instructions are

Qualifications

• Degree in Computer Science, IT or Software Engineering or equivalent.
• Microsoft, Cisco or Linux certifications are a plus.
• Able to explain technical details in simple language.

Responsibilities

• Diagnose and troubleshoot software and hardware problems.
• Help customers install applications and programs.
• Resolve network issues and configure operating systems.
• Provide timely support via email and chat; use phone for nuanced guidance.

Skills

Technical support

Troubleshooting

Customer communication

Remote support

Education

Bachelor's degree in Computer Science / IT / Software Engineering

Tools

Remote desktop software

Email

Chat applications

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.