Technical Support Engineer

Niyukti Systems, Inc; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Niyukti Systems, Inc is seeking a Technical Support Engineer to deliver enterprise-level support, diagnosing and resolving software and hardware issues. You will help customers install applications and use remote desktop connections for immediate assistance.

You should hold a degree in Computer Science, IT, or Software Engineering; certifications like Microsoft, Cisco, or Linux are a plus. If you enjoy helping people and explaining technical details simply, we’d like to meet you.

Qualifications

• Degree in CS/IT/SE or equivalent.
• Experience diagnosing and troubleshooting software and hardware issues.
• Ability to explain technical details in simple terms.

Responsibilities

• Diagnose and troubleshoot software and hardware problems for customers.
• Assist customers with installing applications and programs.
• Resolve network issues and configure operating systems; use remote desktop for support.
• Provide timely responses via email and chat; call customers for complex issues when needed.

Skills

Troubleshooting

Communication

Education

Degree in Computer Science / IT / Software Engineering

Tools

Remote Desktop

Microsoft Certification

Cisco Certification

Linux Certification

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.