Fulfilment & Replenishment Unit Solution Responsible

IKEA; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IKEA is seeking a technology- and operations-focused professional to support warehouse operations through the Warehouse Management System (WMS) and data-driven improvements.

You will partner with DC teams to optimize processes, maintain systems, and implement upgrades, while developing Power BI dashboards to track key operational metrics and performance.

Qualifications

• Experience with Astro or similar Warehouse Management System (WMS).
• Experience in a DC/warehouse or logistics environment.
• Strong troubleshooting and issue resolution skills.
• Hands-on experience supporting system upgrades, releases, and software implementations.
• Ability to train, coach, and support end users on warehouse systems and IT tools.
• Strong analytical skills to evaluate change requests and assess operational impact and business benefits.
• Experience supporting hardware configuration, installation, and maintenance in a warehouse setting.
• Proficiency in Power BI or similar reporting and dashboard tools.

Responsibilities

• Provide analytical support for business plans and In-Warehouse Logistics (IWL) projects, using data-driven insights to improve operational efficiency.
• Partner with warehouse teams to optimize processes and drive continuous improvement initiatives.
• Ensure smooth day-to-day operations by maintaining warehouse systems, resolving issues, and coordinating with IT support teams.
• Support the evaluation, testing, and implementation of system changes, upgrades, and new releases.
• Manage software installations and upgrades across warehouse hardware and systems.
• Deliver training and guidance on Warehouse Management Systems (WMS), ensuring users are equipped to work effectively.
• Develop and maintain Power BI dashboards and reports to monitor warehouse performance and key operational metrics.
• Act as the primary point of contact for assigned warehouse systems and tools, managing incidents, updates, and user communications.
• Support logistics setup and capacity planning activities by assessing storage requirements and operational needs.
• Collaborate with local, regional, and global stakeholders to share best practices and drive operational excellence.
• Create and maintain process documentation, SOPs, training materials, and working methods.

Skills

Astro WMS

DC operations

Troubleshooting

System upgrades

End-user training

Data analysis

Cross-functional collaboration

SOPs development

Tools

Power BI

Job description

Who you are

You are a technology and operations-focused professional with experience in warehouse management systems and Distribution Centre operations. You enjoy solving complex system challenges, supporting end users, and driving continuous improvement through data, technology, and collaboration.

• Experience working with Astro or similar Warehouse Management Systems (WMS).
• Experience in a Distribution Centre (DC), warehouse, or logistics environment.
• Strong troubleshooting skills with the ability to resolve technical and system-related issues.
• Hands-on experience supporting system upgrades, releases, and software implementations.
• The ability to train, coach, and support end users on warehouse systems and IT tools.
• Strong analytical skills to evaluate change requests and assess operational impact and business benefits.
• Experience supporting hardware configuration, installation, and maintenance in a warehouse setting.
• Proficiency in Power BI or similar reporting and dashboard tools.
• Experience coordinating communication and change management during system updates and new releases.
• Strong collaboration skills with the ability to work effectively across local, regional, and global teams.
• Experience creating and maintaining SOPs, process documentation, training materials, and work instructions.

Your responsibilities

Supporting warehouse operations through technology, process improvement, and stakeholder collaboration.

• Provide analytical support for business plans and In-Warehouse Logistics (IWL) projects, using data-driven insights to improve operational efficiency.
• Partner with warehouse teams to optimize processes and drive continuous improvement initiatives.
• Ensure smooth day-to-day operations by maintaining warehouse systems, resolving issues, and coordinating with IT support teams.
• Support the evaluation, testing, and implementation of system changes, upgrades, and new releases.
• Manage software installations and upgrades across warehouse hardware and systems.
• Deliver training and guidance on Warehouse Management Systems (WMS), ensuring users are equipped to work effectively.
• Develop and maintain Power BI dashboards and reports to monitor warehouse performance and key operational metrics.
• Act as the primary point of contact for assigned warehouse systems and tools, managing incidents, updates, and user communications.
• Support logistics setup and capacity planning activities by assessing storage requirements and operational needs.
• Collaborate with local, regional, and global stakeholders to share best practices and drive operational excellence.
• Create and maintain process documentation, SOPs, training materials, and working methods.
• Apply strong problem-solving, analytical, and communication skills to deliver effective business solutions.

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.