Store co-worker II

IKEA; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Ikea Ab is hiring to join our customer-focused team in-store. You will engage with customers, understand their needs, and guide them through planning and purchasing with a strong emphasis on product knowledge and excellent service.

The role emphasizes in-person interactions, quick adaptation to store processes, and a commitment to IKEA’s values and sustainability across a fast-paced environment.

Qualifications

• Strong knowledge of selling techniques and a deep understanding of customer behavior.
• Active selling mindset with a results-driven approach.
• Basic knowledge of home furnishing trends and IKEA’s modular product range.
• Ability to work efficiently, organize tasks, and manage time effectively.
• Strong sense of teamwork, flexibility, and openness to change.
• Comfort in a fast-paced, future-oriented environment.
• Digital proficiency and adaptability to an integrated online/offline sales environment.

Responsibilities

• Engage with customers, making them feel welcome while understanding their needs.
• Demonstrate expertise in IKEA products and share knowledge of features and benefits.
• Support and guide self-planning customers for a smooth experience.
• Conduct 1:1 planning appointments, communicate benefits, and convert offers into orders.
• Offer relevant services, finalize purchases, and provide after-sales support.
• Ensure efficient returns processing and coordinate with stores as needed.
• Maximize sales while maintaining profitability by promoting top-selling products.
• Maintain product presentation, merchandising, and digital tools for a better shopping experience.
• Uphold IKEA’s values and sustainability commitments, differentiating IKEA from competitors.
• Collaborate with the team to continuously improve customer service and shopping experience.

Skills

Selling techniques

Customer behavior understanding

Active selling

Home furnishing knowledge

Organization & time management

Teamwork & flexibility

Digital proficiency

Job description

Who you are

• '- Strong knowledge of selling techniques and a deep understanding of customer behavior.
• '- A passion for active selling, with a results-driven and business-minded approach.
• '- Basic knowledge of home furnishing trends and IKEA's modular product range.
• '- The ability to work efficiently, organize tasks, and manage time effectively.
• '- A strong sense of teamwork, flexibility, and openness to change.
• '- The ability to work in a fast-paced and future-oriented environment.
• '- Digital proficiency and adaptability to work in an integrated online and offline sales environment.

Your responsibilities

• '- Engage with customers, making them feel expected and welcome while understanding their needs.
• '- Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
• '- Support and guide self-planning customers, ensuring a smooth and seamless experience.
• '- Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
• '- Offer relevant services, finalize purchases, and provide excellent after-sales support.
• '- Ensure efficient returns processing and coordinate with matrix stores when necessary.
• '- Maximize sales while maintaining profitability by promoting top-selling and priority products.
• '- Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
• '- Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers.
• '- Collaborate with the team to continuously improve customer service and the overall shopping experience.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'