B2B Generalist

IKEA; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

IKEA India is seeking a results-driven sales and customer service professional to build and maintain long-term relationships with local businesses. The role emphasizes delivering complete furnishing solutions and high-quality customer experiences across channels, including live video.

The ideal candidate has at least 2 years of experience in sales or key account roles, strong communication skills, and a commercial mindset. Familiarity with IKEA products and business customers is a plus.

Qualifications

• Minimum 2 years of experience in sales, customer service or key account management.
• Sales and solutions-oriented with strong furnishing interest and strong communication skills.
• Experience from working with IKEA range and with business customers preferred.
• Strong commercial mindset and selling/negotiation skills.
• Ability to communicate clearly in local language(s) across channels.
• Knowledge of IKEA tone of voice and selling techniques.

Responsibilities

• Establish and maintain long-lasting business relations with local businesses and provide qualitative customer support across remote channels.
• Use remote active selling techniques to contribute to growth and profitability.
• Proactively reach new customers and offer complete furnishing solutions.
• Present sales quotations to customers and stakeholders when needed.
• Coordinate with colleagues to fulfill orders and update customers on status.
• Stay current on certificates and product standards to ensure regulatory compliance.
• Capture customer insights to improve the customer experience.

Skills

Sales experience

Customer service

Negotiation skills

Communication skills

Furnishing interest

Business customer experience

Job description

Who you are

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

You should have a minimum 2 years of experience from sales, customer service or key account management. You should have a sales and solutions-oriented with strong furnishing interest and strong communication skills, verbal and written, experience from working with IKEA range and experience from working with business customers preferred.

You should have strong commercial mindset as well as selling and negotiation skills and an ability to understand and build on business customer needs to offer complete furnishing solutions, always with high attention to details and an ability to work with others in a team, being open to exchange of knowledge and insights. You should have an ability to work with modern tools and systems in a dynamic retail environment, organising/planning own work and handling more than one task at the time. You should have the Ability to communicate correctly, confidently and clearly in local language(s) across channels. You should be confident and skilled in presenting to groups of people and management teams in local language.

You should have deep knowledge of customer journey for the different B2B industry segments e.g. service, hospitality, education, residential construction etc and a good understanding of Ingka supply chain and its impact on business customer experience. You should have a good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people and a strong knowledge of the local market, business customers and furnishing trends and a strong understanding of local rules and regulations related to furnishing businesses within all segments. Strong knowledge of the IKEA product and service range and a general knowledge of how personal performance is measured and how it contributes to the business goals is preferred. An extensive knowledge of IKEA tone of voice as well as of the prerequisites of communication across channels and an extensive knowledge of IKEA selling techniques and sales steering and strong knowledge of relevant sales and service processes and tools is preferred.

You should be motivated by sharing and living the IKEA culture and values and be passionate about building and cultivating longterm customer relations and be energised by selling and reaching goals, following the customer journey to the end and you should be energised by togetherness and reaching common goals as a team. You should be passionate about knowledge and a desire to further develop.

Your responsibilities

Your responsibilities will include:

Establish and maintain long-lasting business relations with local businesses and provide qualitative customer support in all remote channels, including live video calls, to secure a great complete customer experience stretching from sales to resolutions, thus building trust in the IKEA brand

• Make use of remote active selling techniques in the customer contact to contribute to growth and sustained longterm profitability
• Enhance the proactiveness in selling and approaching customers in order to reach new customers
• Offer complete furnishing solutions, demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximise sales
• Provide customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience
• Secure that all parts of the business customers order are fulfilled, by working actively together with colleagues in other functions, and update the customer on status and possible deviations, in order to see projects to completion
• Negotiate and present sales quotations to the customers, their stakeholders and management group when needed, in order to build trust and maximise sales
• Stay up do date and provide customers with information around certificates and products standards in order to secure that local regulations are followed
• Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
• Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales
• Put IKEA social and environmental commitments into practice thus contributing to sustainability
• Capture relevant customer insights to enable other parts of Ingka to improve the customer experience.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.