Solution Responsible

IKEA; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IKEA in Bengaluru is seeking a Solution Responsible to enhance customer fulfilment solutions and ensure operational excellence. You will collaborate with various stakeholders to implement and improve processes relating to customer service and supply chain operations.

The ideal candidate has a degree in Logistics or Economics and 4-6 years of related experience. A passion for IKEA values and strong communication skills are essential for driving operational efficiency and a customer-centric culture.

Qualifications

• Strong understanding of customer fulfilment operations.
• Experience in process improvement and analyzing end-user needs.
• Excellent communication skills in English.

Responsibilities

• Ensure that fulfilment and replenishment solutions are effectively implemented.
• Monitor solution performance and drive actions that enhance efficiency.
• Collaborate with stakeholders to identify and implement improvement opportunities.

Skills

Customer experience

Supply chain processes

Stakeholder management

Analytical skills

Problem-solving

Microsoft Office proficiency

Education

University degree in Logistics, Economics, or related field

4-6 years of relevant professional experience

Tools

Relevant digital solutions and systems

Job description

WHO YOU ARE

You are passionate about creating seamless customer experience and enabling efficient fulfilment operations. You have a strong understanding of supply chain processes, fulfilment services, and customer service operations, combined with the ability to work across functions and stakeholders to deliver business results.

You enjoy solving complex operational challenges, improving ways of working, and leveraging digital solutions to enhance business performance. You are analytical, structured, and customer-focused, with the ability to prioritize effectively and make decisions with speed and simplicity.

To be successful in this role, you have:

• University degree in Logistics, Economics, Business Administration, or a related field, or 4–6 years of relevant professional experience.


• Experience in supply chain, fulfilment services, customer service, or related operational functions.


• Strong understanding of business processes, customer fulfilment operations, and service delivery.


• Excellent knowledge of relevant digital solutions, systems, and tools.


• Experience in problem-solving, process improvement, and analyzing end-user needs.


• Strong analytical and numerical skills with the ability to translate business needs into practical solutions.


• Excellent stakeholder management and collaboration skills.


• Ability to work effectively in multicultural, matrix, and cross-functional environments.


• Strong communication skills in English, both written and verbal.


• Advanced proficiency in Microsoft Office applications.


• A passion for IKEA values, customer satisfaction, and continuous improvement.

YOUR RESPONSIBILITIES

As a Solution Responsible, you will ensure that fulfilment and replenishment solutions are effectively implemented, maintained, and continuously improved to support excellent customer experiences and efficient operations.

Your key responsibilities will include:

• Secure the setup, configuration, and maintenance of assigned fulfilment solutions and processes according to business and market needs.


• Act as the second-level support for operational issues and ensure proper escalation and resolution of incidents.


• Collaborate with stakeholders to identify, prioritize, and implement digital and process improvement opportunities.


• Serve as the single point of contact for all solution-related topics, including system releases, improvements, incidents, and change requests.


• Ensure smooth integration between IKEA systems and service provider platforms, supporting deployment, validation, and operational readiness activities.


• Support the development and deployment of new capabilities by providing subject matter expertise.


• Secure learning and knowledge transfer by supporting training activities, working methods, and processing documentation.


• Monitor solution performance, identify improvement opportunities, and drive actions that enhance operational efficiency and customer satisfaction.


• Build strong partnerships across Customer Fulfilment, Digital, Service Providers, and other business functions to achieve common goals.


• Contribute to a culture of continuous improvement, collaboration, and customer‑centric decision‑making.

TOGETHER AS A TEAM

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co‑workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wondered who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.