Assistant Manager - Front Office

Accor; Jaipur; On-site; INR 400,000 - 500,000; Full time

Job summary

Accor in Jaipur seeks an Assistant Manager Front Office to lead daily hotel operations, act as Manager on Duty during shifts, and ensure guest experiences meet brand standards.

You will supervise front-line staff, coordinate with housekeeping, engineering, F&B, and security, handle guest concerns, monitor check-in/out, and uphold safety procedures while maintaining a strong presence in public areas.

Responsibilities

• Act as the Manager on Duty and oversee hotel operations during shifts
• Handle and resolve guest complaints and feedback in a professional and timely manner
• Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations
• Ensure guest satisfaction and provide personalized service in line with hotel standards
• Monitor room availability, overbooking, and ensure smooth check-in/check-out processes
• Support emergency procedures and uphold safety and security protocols
• Supervise front-line colleagues and provide guidance as needed
• Review daily reports, handovers, and ensure proper documentation of incidents
• Maintain a strong presence in public areas, assisting guests and supporting staff
• Report any major incidents or service challenges to senior management

Job description

Job Description:

Job Description

Assistant Manager Front Office plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Assistant Manager Front Office handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues.

Key Responsibilities:

• Act as the Manager on Duty and oversee hotel operations during shifts




• Handle and resolve guest complaints and feedback in a professional and timely manner




• Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations




• Ensure guest satisfaction and provide personalized service in line with hotel standards




• Monitor room availability, overbooking, and ensure smooth check-in/check-out processes




• Support emergency procedures and uphold safety and security protocols




• Supervise front-line colleagues and provide guidance as needed




• Review daily reports, handovers, and ensure proper documentation of incidents




• Maintain a strong presence in public areas, assisting guests and supporting staff




• Report any major incidents or service challenges to senior management

• Job-Category: Rooms


• Job Type: Permanent


• Job Schedule: Full-Time

Requirements: