Front Office Associate

Hilton Hotels; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Hilton Hotels in Gurugram is seeking a Front Office professional to maintain a high level of guest service. You will interact with guests, update preferences in the OnQ PMS, and ensure VIP rooms and amenities are properly prepared for express check-in.

The role requires flexibility for night shifts and rotating schedules, with strict adherence to hotel policies and professional appearance standards.

Qualifications

Responsibilities

• To maintain a high customer service focus by approaching your job with the customers always in mind.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• To ensure that all Front Office related polices and guidelines are followed and implemented.
• Maintain a high standard of personal appearance, grooming and hygiene in accordance with the hotel policy
• This position includes night shift work as well as early and late shifts on a rotating basis.
• Team member is not permitted to use personal mobile phones during the shift hours.
• Meet and interact with guests to enhance guest satisfaction
• Solicit guest feedback on their stay in the Hotel through documentation in SALT formats.
• Check if all amenities are in place for VIP, executives and lady guests.
• Check the VIP rooms and keep the keys and personal stationary ready to facilitate express check-in.
• You can be transferred at the discretion of the Management to any sub department or department within the Hotel or any other Hotel of the same chain
• Maintain quality standards and maximize utility of departmental resources.
• Regularly update guest preferences and profiles on the OnQ Property Management System.
• Responsible for smooth operations of the department. - Improve efficiency standards to ensure better performance.

Job description

To maintain a high customer service focus by approaching your job with the customers always in mind.

• - To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• - To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• - To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• - To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• - To ensure that all Front Office related polices and guidelines are followed and implemented.
• - Maintain a high standard of personal appearance, grooming and hygiene in accordance with the hotel policy
• - This position includes night shift work as well as early and late shifts on a rotating basis.
• - Team member is not permitted to use personal mobile phones during the shift hours.
• - Meet and interact with guests to enhance guest satisfaction
• - Solicit guest feedback on their stay in the Hotel through documentation in SALT formats.
• - Check if all amenities are in place for VIP, executives and lady guests.
• - Check the VIP rooms and keep the keys and personal stationary ready to facilitate express check-in.
• - You can be transferred at the discretion of the Management to any sub department or department within the Hotel or any other Hotel of the same chain
• - Maintain quality standards and maximize utility of departmental resources.
• - Regularly update guest preferences and profiles on the OnQ Property Management System.
• - Responsible for smooth operations of the department. - Improve efficiency standards to ensure better performance.