Front Office Manager

Hidesign Hotels - The Promenade and Le Dupleix; Puducherry; On-site; INR 900,000 - 1,500,000; Full time

Job summary

The Promenade & Le Dupleix in Puducherry is seeking an experienced Front Office Manager to lead the front desk and guest services. You will oversee Reception, Concierge, Bell Desk and Guest Relations, ensuring seamless check-in/check-out and accurate billing while upholding our luxury service standards.

You will mentor the Front Office team, drive guest satisfaction and upsell opportunities, coordinate with Housekeeping, F&B and Reservations, and monitor room inventory and VIP arrivals.

Qualifications

• 5–8 years of relevant Front Office/Rooms Division experience, with 2+ years in a managerial role.
• Experience with luxury/upscale hospitality in a reputed hotel chain.
• Strong communication, leadership and interpersonal skills.
• Proficient in PMS and Front Office operations.

Responsibilities

• Oversee day-to-day Front Office operations including Reception, Concierge, Bell Desk and Guest Relations.
• Ensure smooth check-in, check-out, room allocation and billing processes.
• Lead, train and motivate Front Office team to deliver guest service.
• Handle guest feedback, complaints and special requests with timely resolution.
• Coordinate with Housekeeping, F&B, Engineering and Reservations for seamless operations.
• Monitor room inventory, occupancy, VIP arrivals, and group movements.
• Maintain high standards of guest interaction and grooming.
• Review Front Office reports, MIS and operational documentation.
• Drive guest satisfaction, upselling and revenue initiatives.
• Ensure compliance with hotel policies and safety standards.

Skills

Front Office Management

Leadership

Communication

Interpersonal Skills

PMS Knowledge

Tools

PMS (Property Management System)

Job description

We are looking for an experienced and guest-focused Front Office Manager to lead the Front Office operations at The Promenade & Le Dupleix. The ideal candidate will be responsible for ensuring exceptional guest experiences, efficient front office operations, and strong team performance while maintaining the service standards of our properties.

Key Responsibilities

• Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk and Guest Relations.
• Ensure smooth check-in, check-out, room allocation and billing processes.
• Lead, train and motivate the Front Office team to deliver exceptional guest service.
• Handle guest feedback, complaints and special requests professionally and ensure timely resolution.
• Coordinate closely with Housekeeping, F&B, Engineering, Reservations and other departments for seamless hotel operations.
• Monitor room inventory, occupancy, VIP arrivals, group movements and special occasions.
• Maintain high standards of guest interaction, grooming and service delivery.
• Monitor departmental performance, SOP compliance and operational procedures.
• Prepare and review Front Office reports, MIS and other operational documentation.
• Drive guest satisfaction, upselling opportunities and revenue enhancement initiatives.
• Ensure compliance with hotel policies, safety standards and statutory requirements.

Candidate Profile

• 5–8 years of relevant experience in Front Office/Rooms Division, with preferably 2+ years in a managerial/supervisory role.
• Experience with a reputed hotel chain, preferably in luxury/upscale hospitality.
• Strong communication, leadership and interpersonal skills.
• Excellent guest-handling and problem-solving abilities.
• Good knowledge of PMS and Front Office operations.
• Strong operational acumen with a customer-centric approach.
• Ability to work effectively in a fast-paced hospitality environment.

Join The Promenade & Le Dupleix and be part of a team committed to delivering distinctive luxury hospitality and memorable guest experiences in Puducherry.