Front Office Manager

Jaya Group; Kozhikode district; On-site; INR 350,000 - 550,000; Full time

Job summary

Jaya Group in Kozhikode invites applications for a Front Office Manager, a full-time, on-site leadership role overseeing reception and the front desk team. You will ensure smooth check-in/check-out, coordinate guest services, and work closely with other departments to sustain hotel operations.

The role emphasizes professionalism, high service standards, and a welcoming atmosphere for guests. Candidates with strong front office, customer service, and office administration experience, plus

Qualifications

• Strong front office and customer service skills with reception experience.
• Ability to handle inquiries, resolve issues, and maintain professional interactions.
• Experience in office administration including scheduling and documentation.
• Background in hospitality or service leadership is beneficial.
• Diploma/Degree in Hotel Management or related field preferred.

Responsibilities

• Oversee daily front office operations and supervise front desk team.
• Ensure efficient check-in and check-out processes.
• Coordinate guest services and resolve escalated inquiries.
• Collaborate with other departments to maintain smooth operations.
• Monitor customer satisfaction and service standards.
• Manage schedules and administrative records.
• Support training and performance feedback for front office staff.

Skills

Front desk management

Customer service

Communication

Office administration

Team leadership

Education

Diploma or degree in Hotel Management or related field

Tools

Hotel management software

MS Office

Job description

Company Description

Jaya Group is a diversified business group with interests spanning hospitality, resorts, wellness, retail, and distribution. As the parent company of Hotel Jaya, Hotel Mayflower, Wild Planet Resorts (Nilgiris & Wayanad), Hair Tree, and APR Agencies, the group focuses on delivering exceptional customer experiences through trusted brands and strong operations. Jaya Group is driven by innovation, integrity, and sustainable growth, creating lasting value for customers, partners, team members, and local communities. The organization offers a dynamic work environment with opportunities to grow across multiple sectors in the service industry.

Role Description

The Front Office Manager is a full-time, on-site role based in Kozhikode. This role oversees the daily front office operations, including managing reception, supervising front desk team members, and ensuring efficient check-in and check-out processes. The Front Office Manager coordinates guest services, resolves escalated inquiries or concerns, and works closely with other departments to maintain smooth hotel operations. Responsibilities include monitoring customer satisfaction, maintaining service standards, managing schedules and administrative records, and supporting training and performance feedback for front office staff. The role requires a strong focus on professionalism, service quality, and creating a welcoming environment for all guests.

Qualifications

• Candidates should possess strong front office and customer service skills, with experience managing reception operations and guest interactions.
• Candidates should possess skills in customer satisfaction and communication, with the ability to handle inquiries, resolve issues, and maintain professional, clear interactions.
• Candidates should possess office administration skills, including managing documentation, scheduling, and coordination of daily front desk activities.
• Relevant experience in hospitality, hotel management, or service industry leadership is beneficial.
• Diploma or degree in Hotel Management, Business Administration, or a related field is preferred.
• Ability to lead and motivate teams, work flexible hours, and use hotel management and office software effectively.