Front Office Manager

Drlogy Technologies Pvt. Ltd.; Hubli; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Front Office Manager role in Hubballi, Dharwad requires 7-10 years of experience in front-office operations within a hospital setting. The candidate should hold a Graduate degree and an MBA or PG Diploma in Hospital Administration or Hospitality, with full-time work from office in a hospital environment.

Key responsibilities include managing day-to-day front-office operations, supervising staff, coordinating patient registrations and appointments, and ensuring service quality and confidentiality

Qualifications

• 7-10 years of experience in front office/administration within a hospital or healthcare setting.
• Educational requirements include Graduate and MBA or PG Diploma in Hospital Administration or Hospitality.

Responsibilities

• Manage day-to-day front-office and reception operations.
• Supervise and guide front-office staff and reception personnel.
• Oversee patient registration and appointment processes.
• Coordinate with doctors, nurses, billing, and other departments.
• Ensure confidentiality and accuracy of patient information.
• Prepare front-office performance and activity reports.

Skills

Duty roster

Staffing management

Front desk

Reception

Patient care coordination

Hospitality

PCC

Front office

Education

Graduate

MBA or PG Diploma in Hospital Administration or Hospitality

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience

7 - 10 Years Experience

Education

• Graduate
• MBA or PG Diploma in Hospital Administration or Hospitality

All Gender

Vacancy

1

Last Date to Apply

07, April 2027

Job Role

Work Location

Hubballi, Dharwad

Work Mode

Work From Office

Department

Front Office

Role

Front Office Manager

Employment type

• Full time

Key Skills

Duty Roster & Staffing Management Across Shifts

Front Desk & Reception Operations

Patient Care Coordination (PCC)

Hospitality & Guest Handling

Documentation Compliance

Hospitality

PCC

Front Desk

Preference Languages

Any Language

Job Description

A Front Office Manager is responsible for managing front-office operations and ensuring a smooth, professional, and patient-friendly experience for patients, attendants, and visitors. The supervises front-office staff, manages patient registration and appointments, coordinates with clinical and administrative departments, handles escalations, and monitors service quality.

• Manage day-to-day front-office and reception operations.
• Supervise and guide front-office executives and reception staff.
• Monitor patient registration and appointment processes.
• Ensure smooth handling of telephone, walk-in, and online enquiries.
• Coordinate appointment scheduling and consultation flow.
• Monitor patient waiting time and front-office service efficiency.
• Coordinate with doctors, nurses, billing, MRD, and other departments.
• Ensure accurate collection and maintenance of patient information.
• Handle patient and attendant concerns and escl? (corrected to) escally? (? keep verb "escalate issues appropriately.`? check below)? Won't include ).
• Monitor front-office staff attendance, performance, and service standards.
• Ensure proper maintenance of reception records and registers.
• Coordinate with billing and insurance teams where applicable.
• Monitor reception-area readiness, cleanliness, and organization.
• Prepare front-office performance and activity reports.
• Support patient-feedback and service-improvement initiatives.
• Train and guide front-office personnel.
• Ensure confidentiality of patient information.
• Implement hospital SOPs and customer-service standards.
• Support quality and accreditation activities related to front-office services.

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HCG Cancer Centre, Nagpur is a comprehensive super-speciality cancer hospital and a part of HCG – The Specialist in Cancer Care, one of India's largest and most trusted cancer care networks. Located in Nagpur, Maharashtra, the hospital is dedicated exclusively to the prevention, diagnosis, treatment, rehabilitation, and follow-up care of cancer patients. With a multidisciplinary approach, internationally accepted treatment protocols, and advanced oncology technologies, HCG Cancer Centre delivers personalized and value-based cancer care to patients from Central India and beyond.

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Vision

To redefine cancer care through global innovation by delivering advanced, personalized, and compassionate healthcare that adds life to years for every patient.

Mission

• To provide comprehensive, patient-centric cancer care.
• To deliver evidence-based treatment through multidisciplinary expertise.
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HCG Cancer Centre is guided by the following values:

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Every patient benefits from a multidisciplinary tumor board where specialists from different oncology disciplines collaborate to develop personalized treatment plans. This integrated model ensures accurate diagnosis, coordinated treatment, and improved clinical outcomes.

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