Telecaller

Drlogy Technologies Pvt. Ltd.; Ahmedabad District; On-site; INR 167,000 - 279,000; Full time

Job summary

Care and Cure Multispeciality Hospital in Ahmedabad is seeking a Telecaller with 1-2 years of experience. The role is office-based and requires a Graduate degree, handling inbound/outbound calls, scheduling appointments, and maintaining records to support patient engagement.

You will collaborate with sales, front office, and patient-care teams, ensuring accurate information, courteous communication, and adherence to scripts and policies.

Qualifications

• Experience 1-2 years in telecalling or customer support.
• Graduate degree required.
• All gender candidates welcome.

Responsibilities

• Make outbound calls to assigned leads and patients.
• Handle incoming calls and respond to routine enquiries.
• Provide information about services and processes clearly.
• Follow up with leads and prospective customers.
• Schedule and confirm appointments, maintain call records.
• Update customer information in the system and escalate as needed.

Skills

Patient Enquiry Handling

Appointment Booking

Follow-up

Communication Skills

Lead Tracking

Education

Graduate

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience 1 - 2 Years Experience

Education

• Graduate

All Gender

Vacancy 1

Last Date to Apply 07, April 2027

Job Role

Work Location Ahmedabad

Work Mode Work From Office

Department Tele-calling , Patient Enquiry

Role Telecaller

Employment type Full time

Key Skills

Patient Enquiry Handling

Appointment Booking & Follow-up

Communication Skills

Lead Tracking.

Preference Languages

Any Language

Job Story

Job Description

A Telecaller is responsible for handling inbound and outbound calls to communicate with patients, customers, leads, or other stakeholders. The includes providing service information, following up on enquiries, scheduling appointments, maintaining call records, and supporting customer engagement and organizational communication.

• Make outbound calls to assigned leads, patients, or customers.
• Handle incoming calls and respond to routine enquiries.
• Provide accurate information regarding services, appointments, and processes.
• Follow up with leads and prospective customers.
• Schedule and confirm appointments where applicable.
• Maintain daily call records and follow-up details.
• Update customer or patient information in the system.
• Explain services and relevant processes clearly to callers.
• Identify customer requirements and provide appropriate assistance.
• Escalate clinical, technical, or complex queries to the concerned department.
• Follow up on pending enquiries and scheduled appointments.
• Maintain regular communication with assigned leads or customers.
• Achieve assigned calling, follow-up, or conversion targets where applicable.
• Prepare daily and periodic telecalling reports.
• Maintain professional and courteous communication.
• Handle customer information confidentially.
• Follow approved call scripts and communication guidelines.
• Record feedback and common customer concerns.
• Coordinate with sales, front office, patient-care, or other teams as required.
• Support customer engagement and service-improvement activities.
• Follow organizational policies and telecalling procedures.

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About Care and Cure Multispeciality Hospital

Care and Cure Multispeciality Hospital is a NABH-accredited healthcare institution located in Maninagar, Ahmedabad, Gujarat, dedicated to providing comprehensive, affordable, and patient-centered medical care. Established in 2021, the hospital has rapidly evolved into one of Ahmedabad's trusted multispeciality healthcare destinations, offering advanced medical treatments, modern infrastructure, experienced specialists, and round-the-clock emergency services.

With a commitment to clinical excellence and compassionate care, Care and Cure Hospital combines cutting-edge medical technology with a highly skilled team of healthcare professionals to deliver quality healthcare services across multiple specialties.

Our Journey

Since its inception in 2021, Care and Cure Multispeciality Hospital has focused on providing accessible and high-quality healthcare to patients across Ahmedabad and neighboring regions. Over the years, the hospital has expanded its services, strengthened its critical care infrastructure, and earned recognition through NABH accreditation for maintaining national standards of healthcare quality and patient safety.

Today, the hospital features:

• 100+ Bed Capacity
• 50+ Expert Doctors
• 17+ Medical Specialties
• 24x7 Emergency and Trauma Care Services

Our Mission

To provide affordable, accessible, and high-quality healthcare services while improving community health through compassionate care, advanced treatment, and continuous medical excellence.

Our Vision

To become Gujarat's most trusted and leading multispeciality hospital where advanced medical technology and human-centered care come together to deliver exceptional healthcare outcomes.

Our Core Values

Compassion

We believe every patient deserves empathy, dignity, and personalized attention throughout their healthcare journey. Compassion remains at the heart of every service we provide.

Integrity

We uphold transparency, honesty, and ethical medical practices in every aspect of patient care and hospital operations.

Quality

We are committed to delivering evidence-based healthcare through modern technology, clinical expertise, and continuous quality improvement.

Patient safety is integrated into every process, ensuring high standards of care, infection control, and clinical governance.

Comprehensive Multispeciality Healthcare Services

Care and Cure Multispeciality Hospital offers a broad range of medical and surgical specialties under one roof, enabling patients to receive coordinated and comprehensive healthcare.

Key specialties include:

• Cardiology
• Orthopaedics & Joint Replacement
• Gastroenterology & Gastro Surgery
• Urology
• Pulmonology
• Critical Care Medicine
• Plastic Surgery
• Endocrinology
• Pediatrics
• Obstetrics & Gynaecology
• Dentistry
• Bariatric & Metabolic Surgery

Advanced Infrastructure and Technology

The hospital is equipped with modern healthcare infrastructure designed to support accurate diagnosis, advanced treatment, and positive patient outcomes.

Key facilities include:

• Intensive Care Units (ICU)
• Advanced Diagnostic Laboratory
• Modern Imaging and Radiology Services
• Dialysis Unit
• Modular Operation Theatres
• Critical Care Services
• CGHS and Corporate Tie-Ups
• PMJAY Support Services

Emergency and Critical Care Excellence

Care and Cure Hospital provides round-the-clock emergency medical services supported by experienced doctors, trained nursing staff, ambulances, and critical-care infrastructure. The emergency department is equipped to manage trauma, cardiac emergencies, neurological emergencies, accidents, and other life-threatening conditions.

Expert Medical Team

The hospital's greatest strength is its multidisciplinary team of highly qualified specialists, surgeons, physicians, nurses, and healthcare professionals. Their expertise, combined with advanced technology and evidence-based medicine, ensures accurate diagnosis, effective treatment, and superior patient outcomes.

NABH Accredited Quality Care

Care and Cure Multispeciality Hospital has earned NABH (National Accreditation Board for Hospitals & Healthcare Providers) Accreditation, reflecting its commitment to maintaining nationally recognized standards of healthcare quality, patient safety, and clinical excellence.

Patient-Centered Healthcare

At Care and Cure Hospital, every aspect of healthcare is designed around the patient's needs. From consultation and diagnosis to treatment, surgery, recovery, and follow-up care, the hospital strives to provide a seamless, supportive, and compassionate experience for patients and their families.

Why Choose Care and Cure Multispeciality Hospital?

• 100+ Bed Multispeciality Hospital
• 50+ Experienced Specialist Doctors
• 250+ Skilled Healthcare Professionals
• 17+ Specialized Medical Departments
• 24x7 Emergency and Trauma Services
• Advanced Diagnostic and Imaging Facilities
• Modern Operation Theatres and ICU
• Dialysis and Critical Care Services
• Cashless Insurance and Corporate Tie-Ups
• Patient-Centered and Compassionate Care
• Modern Infrastructure and Advanced Technology

Our Commitment

At Care and Cure Multispeciality Hospital, we are dedicated to improving lives through accessible, affordable, and high-quality healthcare. By combining medical expertise, advanced technology, innovation, and compassion, we continue to serve as a trusted healthcare partner for individuals and families across Ahmedabad and Gujarat.