Telecaller

Drlogy Technologies Pvt. Ltd.; Nagpur District; On-site; INR 120,000 - 180,000; Full time

Job summary

Nelson Hospital in Nagpur is seeking a Telecaller for 0-1 years of experience to handle inbound/outbound calls, generate leads, and schedule appointments. You will maintain records, support patient relations, and coordinate with marketing and operations to meet targets.

The role requires the ability to communicate clearly, manage CRM data, and work from the Dhantoli location in a full-time capacity.

Qualifications

• 0-1 year experience in telecalling or customer support.
• Strong verbal and written communication skills.
• Willing to work from office in Nagpur.

Responsibilities

• Make outbound calls to prospective customers and patients.
• Handle inbound inquiries professionally.
• Provide information about healthcare services and packages.
• Schedule appointments and follow-up consultations.
• Generate and qualify leads through telephonic interactions.
• Maintain call logs and customer records accurately.
• Follow up with prospective and existing customers.
• Coordinate with marketing, sales, and operations teams.
• Achieve assigned call and lead-generation targets.
• Update CRM systems regularly.
• Escalate complex issues to appropriate departments.

Skills

Patient Query Resolution

Appointment Scheduling

Follow-up calling

Communication Skills

Education

Any Graduate

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

As per experience & skills

Experience

0 - 1 Years Experience

Education

• Any Graduate

All Gender

Vacancy

1

Last Date to Apply

08, March 2027

Job Role

Work Location

Dhantoli, Dhantoli, Nagpur - 440012

Work Mode

Work From Office

Department

Call Centre , Patient Relations

Role

Telecaller

Employment type

• Full time

Key Skills

• Patient Query Resolution
• Appointment Scheduling
• follow-up calling
• Communication Skills

Preference Languages

Any Language

Job Description

The Telecaller is responsible for handling inbound and outbound calls, generating leads, scheduling appointments, and supporting customer engagement and service-related activities.

Roles and Responsibilities:

• Make outbound calls to prospective customers and patients.
• Handle inbound inquiries professionally.
• Provide information about healthcare services and packages.
• Schedule appointments and follow-up consultations.
• Generate and qualify leads through telephonic interactions.
• Maintain call logs and customer records accurately.
• Follow up with prospective and existing customers.
• Resolve basic customer queries and concerns.
• Coordinate with marketing, sales, and operations teams.
• Achieve assigned call and lead-generation targets.
• Support promotional campaigns and outreach initiatives.
• Collect customer feedback and maintain records.
• Update CRM systems regularly.
• Escalate complex issues to appropriate departments.
• Maintain confidentiality of customer information.
• Prepare daily and weekly performance reports.
• Participate in communication and product-training programs.
• Follow organizational communication policies.
• Perform additional duties assigned by the Team Leader.

Nelson Hospital is one of Central India's leading super-specialty healthcare institutions, committed to delivering world-class medical care with compassion, innovation, and excellence. With more than 15 years of healthcare excellence, the hospital has evolved from a dedicated mother and child care center into a comprehensive multi-specialty healthcare network serving patients across Nagpur and the Vidarbha region.

Established under SMD Hospitals Private Limited, Nelson Hospital has earned the trust of thousands of families through its patient-centric approach, highly experienced doctors, and state-of-the‑art medical infrastructure. Today, the hospital is recognized for providing advanced healthcare services across multiple specialties while maintaining the highest standards of quality and safety.

Our Vision

To evolve as a benchmark in quality healthcare available for one and all, setting new standards in medical excellence and patient care.

Our Mission

To pursue excellence in providing the best healthcare services by continuously setting higher standards and striving to achieve them through innovation, expertise, and compassionate care.

Over the years, Nelson Hospital has transformed into a trusted healthcare destination with:

• More than 15 years of healthcare excellence
• 300+ healthcare professionals and support staff
• 5,000+ complex procedures
• 1,000+ cardiac surgeries

These achievements reflect the hospital's commitment to delivering quality healthcare and improving patient outcomes.

Centers of Excellence

Nelson Hospital provides comprehensive healthcare services across numerous specialties, including:

• Cardiology and Cardiac Surgery
• Neurology and Neurosurgery
• Pediatrics and Neonatology
• Obstetrics and Gynecology
• Orthopedics and Joint Replacement
• Ophthalmology
• General Medicine and Critical Care
• Urosurgery
• Oncology and Oncosurgery
• Plastic Surgery and Cosmetology
• ENT and Cochlear Implant Surgery
• Physiotherapy and Rehabilitation
• Day Care Surgery

Supported by multidisciplinary teams and advanced technologies, the hospital delivers evidence‑based and personalized treatment to every patient.

Advanced Healthcare Infrastructure

Nelson Hospital is equipped with world‑class facilities and modern technology, including:

• 50‑bed Intensive Care Complex
• Specialized NICU, PICU, Adult ICU, and CICU Units
• Advanced Neurosurgery Operation Theatre
• Neuro‑navigation System and Surgical Microscopes
• Modern Pathology and Radiology Departments
• Emergency and Ambulance Services
• State‑of‑the‑art Operation Theatres
• Premium Patient Rooms and General Wards

These facilities ensure timely diagnosis, advanced treatment, and superior patient care.

Our Hospitals

Nelson Healthcare Network includes:

• Nelson Hospital, Dhantoli, Nagpur
• Nelson Central Brain & Spine Hospital
• Nelson Luxe Mother & Child Care Hospital

Together, these facilities provide specialized and super‑specialty healthcare services under one trusted brand.

Why Choose Nelson Hospital?

• More than 15 years of healthcare excellence
• 100+ experienced doctors and specialists
• Advanced super‑specialty services
• State‑of‑the‑art infrastructure and technology
• Specialized mother and child care services
• Comprehensive neuro and cardiac care
• 24×7 emergency and critical care support
• NABH‑certified quality standards
• Patient‑centric and compassionate approach

Our Commitment

At Nelson Hospital, we believe healthcare is about restoring hope, preserving life, and building healthier communities. Through innovation, clinical excellence, and compassionate service, we remain committed to providing exceptional healthcare and setting new benchmarks in medical care.