Front Office Executive

Redback IT Solutions Private Limited; Vellur; On-site; INR 180,000 - 240,000; Full time

Job summary

Redback IT Solutions Private Limited is seeking a courteous Front Desk Associate to greet visitors, manage inquiries, and coordinate with hotel staff to ensure smooth check-ins and guest satisfaction.

Responsibilities include answering calls, maintaining visitor logs, handling mail, and providing accurate information. You will support appointments and schedules, with a focus on professional communication and efficient front desk operations.

Qualifications

• Good communication skills required.
• Basic computer knowledge expected.
• Professional attitude and ability to manage front desk operations efficiently.

Responsibilities

• Welcome and greet visitors in a professional manner
• Answer and direct phone calls efficiently
• Manage appointments, meetings, and schedules
• Maintain visitor logs and front desk records
• Handle incoming and outgoing mail and deliveries
• Provide accurate information to clients and visitors
• Coordinate with internal teams for smooth operations
• Ensure the reception area is clean and organized

Skills

Communication skills

Front desk operations

Basic computer skills

Professional attitude

Job description

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Key Responsibilities:

• Welcome and greet visitors in a professional manner
• Answer and direct phone calls efficiently
• Manage appointments, meetings, and schedules
• Maintain visitor logs and front desk records
• Handle incoming and outgoing mail and deliveries
• Provide accurate information to clients and visitors
• Coordinate with internal teams for smooth operations
• Ensure the reception area is clean and organized

Key Requirements:

• Good communication skills, basic computer knowledge, professional attitude, and ability to manage front desk operations efficiently.