Front Office Executive

Alaknanda Cruiseline Ltd; Uttar Pradesh; On-site; INR 167,000 - 290,000; Full time

Job summary

Alaknanda Cruiseline Ltd in Varanasi is seeking a Front Office Executive for its luxury floating hotel on Gangotri. You will greet guests, manage front desk operations and coordinate with internal teams to ensure seamless experiences for elite guests.

The role requires strong hospitality focus, excellent communication, and a customer-first attitude, with fluency in English and Hindi. On-site duties support elegant service aboard UP's first luxury floating hotel.

Qualifications

• Minimum 6 months front office experience in a reputed hotel.
• Strong interpersonal and communication skills.
• Excellent customer service mindset.
• Fluency in English and Hindi; other languages a plus.

Responsibilities

• Greet and assist guests at front desk.
• Handle guest inquiries and reservations.
• Maintain guest records and coordinate with internal teams.
• Ensure a welcoming and efficient environment for guests and staff.

Skills

Front Office Experience

Interpersonal Skills

Customer Service

Reservation Systems

Administrative Tasks

Organizational Skills

English & Hindi

Professional Demeanor

Education

Hospitality degree

Tools

Reservation Systems

MS Office

Job description

Company Description

Alaknanda Cruiseline is a leading River Cruise company in India, operating four luxury River Cruises and UP's first ever luxury Floating Hotel in Varanasi. Since 2018, the company has served over 700,000 guests, including high-profile visitors like Honorable PM Shri Narendra Modi Ji on multiple occasions. Renowned for its exceptional service, Alaknanda Cruiseline has earned numerous accolades from the Government of India, the Government of Uttar Pradesh, and Tripadvisor.

Role Description

This is a full-time, on-site role located in Varanasi, on Gangotri - A Divine River Retreat, UP's first ever luxury Floating Hotel having 5-star facilities, catering to elite guests.. The Front Office Executive will be responsible for greeting and assisting guests, managing front desk operations, and ensuring smooth communication between guests and internal teams. The role includes handling customer inquiries, coordinating reservations, maintaining records, and providing exceptional customer service to enhance guest experiences. Additionally, the candidate will contribute to upholding a welcoming and efficient environment for all visitors and staff.

Qualifications

• At least 6 months experience in Front Office at a reputed hotel
• Strong Interpersonal Skills and effective Communication abilities
• Proven experience in Receptionist Duties and Front Office operations
• Excellent Customer Service skills and a customer-first mindset
• Proficiency in handling administrative tasks and managing guest inquiries
• Strong organizational skills and a professional demeanor
• Proficiency in relevant computer applications and reservation systems is an advantage
• Bachelor's degree in hospitality management or related field is preferred
• Fluency in English and Hindi, additional language skills would be a plus