Front Office Executive

Alaknanda Cruiseline Ltd; Varanasi; On-site; INR 150,000 - 210,000; Full time

Job summary

Alaknanda Cruiseline Ltd in Varanasi seeks a Front Office Executive for an on-site role aboard Gangotri, UP's first luxury floating hotel. The successful candidate will greet guests, manage the front desk, and ensure smooth communication between guests and internal teams.

Responsibilities include handling guest inquiries, coordinating reservations, maintaining records, and delivering exceptional service to enhance guest experiences.

Qualifications

• At least 6 months experience in Front Office at a reputed hotel.
• Strong Interpersonal Skills and effective Communication abilities.
• Proven experience in Receptionist Duties and Front Office operations.
• Excellent Customer Service skills and a customer-first mindset.

Responsibilities

• Greet guests and assist at the front desk.
• Manage front desk operations and coordinate with internal teams for smooth communication.
• Handle guest inquiries, reservations, and records with accuracy.

Skills

Interpersonal skills

Communication

Reception duties

Customer service

Administrative tasks

Education

Bachelor’s degree in hospitality management

Tools

Reservation software

Computer applications

Job description

Alaknanda Cruiseline is a leading River Cruise company in India, operating four luxury River Cruises and UP's first ever luxury Floating Hotel in Varanasi. Since 2018, the company has served over 700,000 guests, including high-profile visitors like Honorable PM Shri Narendra Modi Ji on multiple occasions. Renowned for its exceptional service, Alaknanda Cruiseline has earned numerous accolades from the Government of India, the Government of Uttar Pradesh, and Tripadvisor.

Role Description

This is a full-time, on-site role located in Varanasi, on Gangotri - A Divine River Retreat, UP's first ever luxury Floating Hotel having 5-star facilities, catering to elite guests.. The Front Office Executive will be responsible for greeting and assisting guests, managing front desk operations, and ensuring smooth communication between guests and internal teams. The role includes handling customer inquiries, coordinating reservations, maintaining records, and providing exceptional customer service to enhance guest experiences. Additionally, the candidate will contribute to upholding a welcoming and efficient environment for all visitors and staff.

Qualifications

• At least 6 months experience in Front Office at a reputed hotel
• Strong Interpersonal Skills and effective Communication abilities
• Proven experience in Receptionist Duties and Front Office operations
• Excellent Customer Service skills and a customer-first mindset
• Proficiency in handling administrative tasks and managing guest inquiries
• Strong organizational skills and a professional demeanor
• Proficiency in relevant computer applications and reservation systems is an advantage
• Bachelor’s degree in hospitality management or related field is preferred
• Fluency in English and Hindi, additional language skills would be a plus