Front Office Executive

Veedee Solutions LLP; Thane; Presencial; INR 180 000 - 320 000; Tempo integral

Resumo da oferta

Veedee Solutions LLP in Andheri, Mumbai, seeks a Front Office Executive to manage front desk operations, ensure smooth check-in/check-out, and deliver warm guest service.

With at least 1 year in hotel front office, you will coordinate with housekeeping, handle reservations, room allocations, and billing, upholding hotel SOPs. Candidates from 3- to 5-star hotels with excellent communication will thrive in this on-site role.

Qualificações

• Minimum 1 year of experience in hotel front office operations.
• Experience as Front Office Executive, Front Desk Executive, or Guest Service Associate preferred.
• Experience in 3-star to 5-star hotels preferred.
• Good communication and interpersonal skills; knowledge of front office operations and hotel PMS.

Responsabilidades

• Handle guest check-in and check-out procedures professionally.
• Manage reservations and room allocations; attend to guest queries and complaints.
• Maintain accurate guest records and front office documentation.
• Coordinate with housekeeping and other departments regarding room status and guest requirements.
• Handle billing and payment-related activities following hotel SOPs.

Conhecimentos

Guest service

Front desk operations

Communication skills

Interpersonal skills

Ferramentas

Hotel PMS

Descrição da oferta de emprego

We are seeking a dedicated Front Office Executive to join our team in Andheri, Mumbai. The ideal candidate will be responsible for managing front desk operations, providing excellent guest service, and ensuring smooth check-in and check-out processes. This role is crucial in creating a welcoming environment for our guests and maintaining high standards of hospitality. Key Responsibilities include handling guest check-in and check-out procedures, managing reservations and room allocations, and attending to guest queries and complaints professionally. You will maintain accurate guest records and front office documentation, coordinate with housekeeping and other departments regarding room status and guest requirements, and handle billing and payment-related activities. It is essential to follow hotel SOPs and front office procedures to ensure a seamless experience for our guests. The successful candidate will have a minimum of 1 year of experience in hotel front office operations, preferably as a Front Office Executive, Front Desk Executive, or Guest Service Associate. Good communication and interpersonal skills are essential, along with knowledge of hotel PMS and front office operations. Candidates with experience in 3-star, 4-star, or 5-star hotels are preferred. A professional appearance and good grooming are also important for this role. If you are passionate about providing exceptional guest service and have the required experience, we encourage you to apply for this exciting opportunity.