Front Office Executive

Veedee Solutions LLP; Palghar; On-site; INR 180,000 - 240,000; Full time

Job summary

Veedee Solutions LLP is seeking a Front Office Executive in Andheri, Mumbai, to manage the front desk, assist guests, and ensure smooth check-in and check-out processes.

The role requires 1 year of relevant experience, good communication, and knowledge of hotel PMS. Experience in 3-star hotels is preferred; professional appearance is important.

Qualifications

• Experience in front desk operations or guest services.
• Ability to handle guest queries professionally and courteously.
• Knowledge of reservation management and billing processes.

Responsibilities

• Manage front desk operations and guest check-in/check-out.
• Handle reservations and room allocations effectively.
• Address guest queries and resolve complaints professionally.
• Maintain accurate guest records and front office documentation.
• Coordinate with housekeeping and other departments on room status.

Skills

Communication skills

Interpersonal skills

Front desk operations

Education

High school diploma / relevant certificate

Tools

Hotel PMS

Job description

We are seeking a dedicated Front Office Executive to join our team in Andheri, Mumbai. The ideal candidate will be responsible for managing front desk operations, providing excellent guest service, and ensuring smooth check-in and check-out processes. This role is crucial in creating a welcoming environment for our guests and maintaining high standards of hospitality. Key Responsibilities include handling guest check-in and check-out procedures, managing reservations and room allocations, and attending to guest queries and complaints professionally. You will maintain accurate guest records and front office documentation, coordinate with housekeeping and other departments regarding room status and guest requirements, and handle billing and payment-related activities. It is essential to follow hotel SOPs and front office procedures to ensure a seamless experience for our guests. The successful candidate will have a minimum of 1 year of experience in hotel front office operations, preferably as a Front Office Executive, Front Desk Executive, or Guest Service Associate. Good communication and interpersonal skills are essential, along with knowledge of hotel PMS and front office operations. Candidates with experience in 3-star, 4-star, or 5-star hotels are preferred. A professional appearance and good grooming are also important for this role. If you are passionate about providing exceptional guest service and have the required experience, we encourage you to apply for this exciting opportunity.