Front Office Executive

Jetways Travels; Pune District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Food & Accommodation provided by hotel

Job summary

Jetways Travels is hiring for a Front Desk/Reception role at our hotel in Pune. You will perform check-in/out, manage reservations, verify payment data, and register guest details for accurate stay records.

The position requires strong customer service, cash handling, and the ability to coordinate with housekeeping to ensure rooms are ready and well-maintained. You will also assist VIP guests, upsell services when appropriate, and maintain up-to-date booking records.

Qualifications

• IDS software knowledge is a must.
• Cash handling and follow the protocols of the company.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.
• Knowledge of filling the Cform online
• Food & Accommodation will be provided by the hotel

Job description

Role & responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• IDS software knowledge is a must
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.
• Knowledge of filling the Cform online
• Cash handling and follow the protocols of the company

Perks and Benefits

Food & Accommodation will be provided by the hotel