Front Office Executive

Hotel Sidh-Vedantha; Patna; On-site; INR 250,000 - 420,000; Full time

Job summary

Hotel Sidh Vedantha in Patna invites a proactive Front Office Executive to manage daily operations, reservations, check-ins/outs, and guest requests. You will coordinate with housekeeping, sales, F&B and other departments to ensure a seamless guest experience.

The role rewards strong communication, problem solving and the ability to upsell rooms and packages. Rotational shifts apply, and a hotel management background is preferred to uphold service standards and SOPs.

Qualifications

• Experience in Front Office, Reservations or Hotel Operations preferred.
• Good understanding of front office operations and guest handling.
• Familiarity with OTAs, room rates and promotional offers.
• Knowledge of hotel PMS software and computer applications.
• Strong communication and interpersonal skills.

Responsibilities

• Manage daily front office operations including reservations, check-ins/outs, and guest requests.
• Supervise front office performance and monitor team activities.
• Track room inventory, availability, rates and bookings across channels.
• Promote offers, packages and rate plans to support occupancy.
• Coordinate with Housekeeping, Sales, Accounts, F&B and other departments.
• Handle guest queries, feedback and complaints with timely resolution.
• Manage walk-ins, cancellations, no-shows, group reservations and special requests.
• Ensure accurate billing, documentation, and daily front office reports.
• Maintain high standards of guest interaction and front desk presentation.
• Assist upselling of rooms and services when appropriate.
• Monitor guest feedback and communicate service issues promptly.
• Support management in improving occupancy and guest satisfaction.

Skills

Front Office

Reservations

Guest handling

Communication

Interpersonal skills

Team coordination

Upselling

Problem solving

Shift work

Customer service

Professional appearance

Education

Hotel Management degree

Tools

PMS software

Job description

About Us

Hotel Sidh Vedantha is a hospitality property in Patna focused on delivering comfortable stays, professional service and memorable guest experiences. With rooms, dining and banquet facilities, the hotel caters to business travellers, families, corporate guests and events. We believe in warm hospitality, strong service standards and a team-driven approach to creating a seamless experience for every guest.

Role Description

We are looking for a proactive and guest-focused Front Office Executive to oversee day-to-day front office activities and ensure smooth coordination between guests, the front office team and other departments.

The role will include:

• 1.) Managing daily front office operations, including reservations, check-ins, check-outs, room allocations and guest requests.
• 2.) Supervising and continuously monitoring front office operations and team performance.
• 3.) Monitoring room inventory, availability, rates and reservations across OTAs and other booking channels.
• 4.) Regularly updating and promoting offers, packages and rate plans on OTAs to support occupancy and room revenue.
• 5.) Coordinating closely with Housekeeping, Sales, Accounts, F&B and other departments for smooth hotel operations.
• 6.) Handling guest queries, feedback and complaints professionally and ensuring timely resolution.
• 7.) Managing walk-ins, cancellations, no-shows, group reservations and special guest requirements.
• 8.) Ensuring accurate billing, documentation, shift handovers and daily front office reports.
• 9.) Maintaining high standards of guest interaction, grooming, communication and front desk presentation.
• 10.) Supporting upselling of rooms, upgrades, packages and hotel services wherever appropriate.
• 11.) Monitoring guest feedback and ensuring service issues are communicated and resolved promptly.
• 12.) Supporting management in improving occupancy, room revenue, guest satisfaction and overall front office performance.
• 13.) Ensuring hotel SOPs, policies and service standards are consistently followed.

Qualifications-

• * Previous experience in Front Office, Reservations or Hotel Operations preferred.
• * Good understanding of hotel front office operations and guest handling.
• * Familiarity with OTAs, online reservations, room rates and promotional offers is preferred.
• * Knowledge of hotel PMS/software and basic computer applications.
• * Strong communication and interpersonal skills.
• * Good coordination, problem-solving and guest-handling abilities.
• * Ability to lead and coordinate a front office team during daily operations.
• * Professional appearance, positive attitude and a strong service mindset.
• * Ability to work responsibly under pressure and handle multiple tasks.
• * Flexible to work in rotational shifts as required by hotel operations.
• Hotel Management from a recognized university .