Front Office Executive

alt.f coworking; Hyderabad; On-site; INR 279,000 - 334,800; Full time

Job summary

A coworking space provider in Hyderabad is looking for an Entry Level Front Desk Executive. The role involves managing all front desk operations, ensuring customer satisfaction, and maintaining a clean and organized reception area. Suitable candidates should have a Bachelor's degree in hospitality, excellent communication skills, and 2 years of relevant experience. This is a full-time position offering a salary of up to ₹25,000–30,000.

Qualifications

• Minimum of 2 years of experience as a front desk manager or similar.
• Good understanding of procedures and practices in the hospitality industry.
• Ability to provide exceptional customer service.

Responsibilities

• Single point of contact for all clients' issues and queries.
• Defining and implementing front desk objectives and procedures.
• Tending to guests' complaints and questions.
• Supervising staff and front desk activities.
• Performing administrative duties and updating records.

Skills

Excellent written and verbal communication skills in English

Organisational and time management skills

Customer service skills

Interpersonal skills

Education

Bachelor's degree in hospitality or similar

Tools

Basic Excel knowledge

Job description

BUDGET: Upto 25,000-30,000

Prerequisites for a Front Desk Executive

• Bachelor's degree in hospitality or similar.
• Excellent written and verbal communication skills in English.
• A minimum of 2 years of experience as a front desk manager or similar.
• Good understanding of procedures and practices in the hospitality industry.
• Strong organisational and time management skills.
• The ability to provide exceptional customer service.
• Administer smooth office operations and administration.
• Shall be able to understand and resolve client queries within TAT.
• Basic excel knowledge and an aptitude to be trained and be able to use any other software.
• Shall have strong interpersonal skills.
• One shall have an outstanding ability to stay calm under pressure.
• A person should be highly presentable with good grooming and clothing standards.

Job Role

• The person would be single point of contact for all the clients and their relative problems and queries, Therefore he/she will be:
• Defining and implementing front desk objectives and procedures.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organised.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
• Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
• Handling the clients visiting the space and maintaining the visitor’s list.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales