Front Office Executive

JLL; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

JLL in Mumbai seeks a Front Office Executive to act as the first point of contact at the entrance, manage visitor flow, and support administrative tasks at the front desk of Waterstones, a Commercial Property in Marol Naka, Mumbai.

The ideal candidate should be friendly, perceptive, disciplined, and capable of handling inquiries, complaints, and travel arrangements as assigned.

Qualifications

• Experience in a similar role (1–5 years) preferred.
• Excellent verbal and written communication.
• Proficiency in MS Office and office equipment.
• Professional demeanour and customer-centric attitude.
• Education: high school diploma or hospitality-related degree.
• Familiarity with office management and basic bookkeeping.
• Fluent English.

Responsibilities

• Greet visitors and issue visitor badges.
• Answer and direct phone calls; manage emails and couriers.
• Provide administrative support; filing, scanning, updating documents.
• Schedule appointments and manage front-desk calendar.
• Maintain clean, professional reception area.
• Control access for security and safety at reception.
• Handle travel arrangements and other duties as assigned.

Skills

Verbal communication

Written communication

MS Office

Customer service

Multitasking

Interpersonal skills

Office etiquette

Education

High school diploma or hospitality degree

Tools

MS Office Suite

Office equipment

Job description

JD For Front Office Executive

A Front Office Executive (FOE) acts as the primary point of contact and "face" of an organization, managing the reception area, welcoming visitors, and handling communication. Key responsibilities include handling phone calls, scheduling meetings, managing incoming/outgoing mail, and performing clerical tasks.

Front Desk Representative

to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Key Responsibilities

• Visitor Management: Greeting guests, issuing visitor badges, and maintaining the visitor log.
• Communication: Answering, screening, and forwarding incoming phone calls; managing emails and couriers.
• Administrative Support: Filing, scanning, copying, and updating documents.
• Scheduling: Organizing appointments and managing front-desk calendars.
• Front Desk Maintenance: Ensuring the reception area is clean and professional.
• Security & Safety: Maintaining office security by controlling access via the reception desk.
• Keeping front desk tidy and presentable with all necessary material
• Greeting and welcoming desks as they approach the front desk
• Answering questions and addressing complaints
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Required Skills And Qualifications

• Experience: Previous experience in a similar role (1–5 years) is often required.
• Communication: Exceptional verbal and written communication skills.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment (printers, scanners).
• Professionalism: Strong interpersonal skills, a customer-centric attitude, and a professional demeanour.
• Education: A high school diploma or a bachelor's degree in hospitality or a related field.
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation

Minimum Qualifications As Required

• Graduation or Diploma in relevant field
• Relevant professional experience.
• Strong organizational skills.

Reporting

• You will be reporting to the Estate Manager.

Client

• You will be working at Waterstones, which is a Commercial Property located at Marol Naka, Mumbai.