Front Office Executive

Asian Heart Institute and Research Center; Mumbai; On-site; INR 300,000 - 700,000; Full time

Benefits offered by this job

Competitive salary based on qualifications

Career progression opportunities

Work in a reputed healthcare institution

Job summary

Asian Heart Institute and Research Center in Mumbai is looking for a front-office executive to ensure exceptional customer service and manage patient registrations efficiently. You will be responsible for guiding patients, handling inquiries, and maintaining accurate records.

The ideal candidate should be a graduate, preferably with experience in customer relations or hospitality. Attractive compensation packages based on qualifications are being offered.

Qualifications

• 0–3 years of experience in customer relations in healthcare or hospitality.

Responsibilities

• Fill out and enter admission details into the Hospital Information System.
• Address patient queries and guide them to appropriate departments.
• Verify patient admission status and provide procedure estimates.
• Generate and distribute daily MIS and bed census reports.
• Assist in inducting new staff and address grievances.
• Provide efficient, friendly service to resolve patient interactions.
• Tally cash and forward it to the Accounts department.

Skills

Customer relations

Conflict resolution

Time management

Education

Graduate of any discipline

Customer relations or hospitality qualifications

Job description

Position

As a front‑office executive, you will ensure exceptional customer service for all patients and manage patient registration and admission efficiently while maintaining confidentiality and safety.

Responsibilities

• Patient Admission: Fill out and enter admission details into the Hospital Information System (HIS), counsel patients, manage room/bed inventory, handle VIP/CIP admissions, and guide patients with TPA admissions.
• Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.
• Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules, ensure timely payments, and raise escalations as necessary.
• Daily Reports: Generate and distribute daily MIS, bed census, and procedure lists; attach interim bills to patient files.
• Human Resources Responsibilities: Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover.
• Customer Service: Provide efficient, friendly service, resolve patient interactions positively, respect and treat patients and colleagues with sensitivity and transparency, and ensure no patient waits more than 15 minutes.
• Other Duties: Tally cash and forward it to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions, and liaise with other departments for patient satisfaction.

Qualifications

• Graduate of any discipline, preferably with customer relations or hospitality qualifications.
• 0–3 years of experience in customer relations in healthcare or hospitality.

Compensation

• Master's Degree holders: 4–7 LPA CTC.
• Bachelor's Degree holders: 3–6 LPA CTC.

About Asian Heart Institute

Asian Heart Institute is India’s #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO‑accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally. Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.