Front Office Executive

Accor; Khopoli; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading hospitality company in Khopoli is seeking a Front Office Executive. Responsibilities include customer service management, operational support, and team coordination. The ideal candidate is expected to provide professional and efficient services while ensuring guest satisfaction. This full-time role at an entry-level position offers the chance to work in a dynamic environment.

Qualifications

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure all guests receive a swift, smooth, professional and friendly check-in and check-out.

Responsibilities

• Identify optimal, cost-effective use of resources and educate the team.
• Maintain Front Office log book and shift reports.
• Liaise with other departments for day-to-day operational issues.
• Adhere to Procedures & Standards Manual.

Job description

Join to apply for the Front Office Executive role at Accor

2 days ago Be among the first 25 applicants

Job Description

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost‑effective use of resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• Maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
• Maintain records of all banquet and other functions in the hotel.
• Liaise with other departments for the resolution of day‑to‑day administrative and operational issues.
• Carry out other duties that naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Hygiene / Personal Safety / Environment

• Ensures that the workplace and storage areas remain clean and tidy.
• Respects the instructions and safety guidelines for the equipment (s)he uses.
• Applies the hotel’s security regulations (in case of fire, etc.).
• Applies the ISO 9001 quality certification requirements that impact his/her role.
• Respects the hotel’s commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.) and meets relevant ISO 14001 environmental commitments.

Key Contacts

Front Office Manager

Occupational Health & Safety

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement And Temporary Mission

Be ready and responsible for any job, which may be assigned by the Management.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Business Development and Sales

Industries

Hospitality

Referrals increase your chances of interviewing at Accor by 2x

Get notified about new Front Office Executive jobs in Khopoli, Maharashtra, India.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.