Front Office Executive

Shri Educare Limited; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

A leading educational institution in Gurugram is seeking a Front Office Executive to manage the admission process and provide excellent customer service. The ideal candidate will have 2 to 4 years of experience, preferably in a school, and strong communication skills. Responsibilities include addressing parent queries, maintaining records, and supporting administrative tasks. Applicants should possess a Graduate or Post Graduate degree and be motivated to work in a fast-paced environment.

Qualifications

• 2 to 4 years of experience preferred in related roles.
• Experience as Front Office Executive or Admission Counsellor is advantageous.
• Familiarity with basic computer and internet usage is preferred.

Responsibilities

• Share the admission process with prospective parents.
• Address queries from parents.
• Maintain records of appointments and student data.
• Facilitate the admission process and organize orientations.
• Handle incoming and outgoing calls with documentation.
• Provide assistance in general administrative work.
• Prepare databases of client contacts and lead tracking.

Skills

Good Communication skills

Basic knowledge of computer and internet

Highly Motivated and goal oriented

Customer service skills

Understanding of marketing elements

Education

Graduate or Post Graduate

Job description

LocationGurugram, IndiaSalaryRole# Front Office Executive – The Pratha Pre-school, Sector 31, Gurugram at Shri Educare LimitedLocationGurugram, IndiaSalaryRoleJob TypeFull-timeDate PostedJanuary 27th, 2025Apply Now**Role & Responsibilities:*** To share the admission process with prospective parents.* To address the queries of prospective and existing parents.* To keep a track record of the appointments of prospective parents with the Principal.* To facilitate the entire admission process.* To arrange for parents’ orientation with the concerned authorities.* To maintain a record of students’ data, registration, withdrawals and the reasons for the withdrawals.* To collaborate with the program coordinators to organize presentations, information sessions etc.* Maintain all school related required information to be shared with prospective parents as one point of contact.* To maintain records / leads generated from advertisement responses.* To mobilize the withdrawal of students.* Responsible for handling incoming and outgoing calls and the respective documentation.* Receive, inform & guide visitors & Officials.* Responsible for maintaining calls register including call tracking. Preparation of database of Client contacts.* Ensure receipt of magazines and newspapers for the building and display latest copy in the reception as well as removal of the outdated magazines.* Provide assistance in general administrative work.* Contribute to the Monthly Management Report & all functions within the scope of the Reception/Front desk.* Maintain the school bulletin board at the reception with events, activities, monthly calendar, student photographs on a weekly/fortnightly/monthly basis.* To collect photographs of school council, academic and activity performers and display them on the board.* Maintain feedback received from parents as regards to Areas for Improvement and reporting to Management on a Daily Basis.**Experience**: 2 to 4 years. Preference to be given for the candidates who have earlier worked as an Front Office Executive/Admission Counsellor in a school of repute, preferably a pre-school.**Qualification:**Graduate or Post Graduate**Key Skills:*** Good Communication skills.* Basic knowledge of computer and internet.* Highly Motivated and goal oriented.* Candidate with good customer service skills would be preferred.* Prior experience in customer service industry will be an added advantage.* Understanding of marketing elements (including digital marketing) & market research methods will be an added advantage.* Readiness for work in a fast passed target-based role.The Pratha Pre-school, Sector 31, Gurugram invites smart, energetic and creative professionals to be a part its family. We are looking for someone who can initiate, develop and be a part of our quest for excellence in holistic education. The role primarily focuses on the following: