International Expat Admissions Officer

Kunskapsskolan India - Schools; Gurugram District; On-site; INR 420,000 - 620,000; Full time

Job summary

Kunskapsskolan India - Schools invites an International Expat Admissions Officer to welcome international and expat families and guide them through the admissions journey.

You will manage the front office, handle inquiries, coordinate campus visits, and collaborate with academic and admissions teams to ensure a smooth process while delivering a warm, informative experience for diverse families.

Qualifications

• Graduate in any discipline; Business Administration, Hospitality, Communications, Education or related fields would be an advantage.
• 2-5 years of experience in front office, admissions, parent relations, customer service, hospitality, or a similar role, preferably in a school or educational institution.
• Experience in handling admissions enquiries and parent interactions preferred.
• Good IT skills, including MS Office/Google Workspace and CRM or school management systems.

Responsibilities

• Manage the reception/front office and ensure a professional, welcoming, and organised environment.
• Act as the first point of contact for parents, prospective parents, students, visitors, vendors, and other stakeholders.
• Handle incoming calls, emails, enquiries, and correspondence professionally and promptly.
• Ensure that important communications and enquiries are appropriately directed to the concerned department/person.
• Handle admissions enquiries and parent interactions with focus on international and expat families.
• Maintain regular follow-up with prospective parents to support the admissions journey.
• Coordinate campus visits, parent interactions, assessments, and admission meetings.
• Maintain updated records of enquiries, follow-ups, visits, assessments, applications, and admissions.
• Coordinate and support campus tours for prospective families.

Skills

Front office

Admissions

Parent relations

Customer service

Hospitality

Education

Bachelor's degree

Business Administration

Hospitality

Communications

Education

Tools

CRM

MS Office

Google Workspace

Job description

Job Role: International Expat Admissions Officer

Location: Sector 70A, Gurgaon

At Kunskapsskolan School, we welcome a diverse community, with a strong community of expat and international families. We are looking for a professional who can make that first interaction warm, welcoming, informative, and memorable. The role requires someone comfortable engaging with diverse cultures, understanding parents' expectations, and building trust through effective communication and consistent follow-up.

If you have experience in admissions, parent relations, hospitality, premium customer service, or international schools, and enjoy creating meaningful experiences for families, this opportunity could be for you.

Key Responsibilities

Front Office & Parent Experience

• Manage the reception/front office and ensure a professional, welcoming, and organised environment.
• Act as the first point of contact for parents, prospective parents, students, visitors, vendors, and other stakeholders.
• Handle incoming calls, emails, enquiries, and correspondence professionally and promptly.
• Ensure that important communications and enquiries are appropriately directed to the concerned department/person.

Admissions & Parent Enquiries

• Handle admissions enquiries received through calls, walk-ins, emails, website leads, referrals, and other channels, with particular focus on international and expat families.
• Maintain regular and timely follow-up with prospective parents to support the admissions journey.
• Understand the specific requirements and expectations of international and expat families and provide appropriate guidance throughout the admissions process.
• Schedule and coordinate campus visits, parent interactions, assessments, and admission meetings.
• Coordinate with academic and admissions teams to ensure a smooth admissions process.
• Maintain updated records of enquiries, follow-ups, visits, assessments, applications, and admissions.
• Follow up with prospective families at different stages of the admissions funnel and maintain regular communication.
• Coordinate and support campus tours for prospective families.
• Ensure that prospective parents receive a consistent, engaging, and personalised introduction to the school.
• Coordinate with teachers and school leadership for interactions with prospective parents.

Admissions Data Management & Reporting

• Maintain accurate and updated admissions and enquiry databases.
• Track leads and follow-ups and ensure timely closure of enquiries.
• Prepare regular reports on enquiries, visits, applications, assessments, admissions, and pending follow-ups.
• Maintain appropriate records in the school’s admissions/CRM or other designated systems.

Qualification & Experience

• Graduate in any discipline; qualifications in Business Administration, Hospitality, Communications, Education, or related fields would be an advantage.
• 2-5 years of experience in front office, admissions, parent relations, customer service, hospitality, or a similar role, preferably in a school or educational institution.
• Experience in handling admissions enquiries and parent interactions will be preferred.
• Good IT skills, including MS Office/Google Workspace and CRM or school management systems