Front Office Executive

JLL; Kolkata District; On-site; INR 167,000 - 279,000; Full time

Job summary

JLL in Kolkata is seeking a Front Office/Reception role on-site to greet visitors, manage guest arrivals, issue ID cards, and ensure safety and security protocols are followed. The position supports daily operations and visitor services in a corporate environment.

The role requires handling client-specific processes, assisting visitors with needs, coordinating with hosts, and maintaining lobby cleanliness and incident reporting. On-site duties encompass floor walks and emergency procedures.

Qualifications

• Greet visitors/clients, reflecting a courteous front office image.
• Coordinate guest arrivals with hosts/sponsors.
• Issue and track visitor ID cards.
• Ensure safety briefing is conducted.
• Follow client-specific processes/manuals.
• Maintain security and admission procedures.

Responsibilities

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue ID card. Follow up for the return of respective ID cards with respective stake holders.
• Ensure safety briefing.
• Ensure Client specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Ensure Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Maintaining daily report as per client requirements.
• Participate in Emergency Evacuation procedures.
• Assisting and supporting in the Connect programs.
• Completion of daily floor walkarounds.
• Coordinate with the team to close the observations found during walkarounds.
• Escalating process violations by employees as per the escalation matrix.
• Operate the front office computer system.

Skills

Front desk

Guest greeting

Visitor mgmt

ID card handling

Safety briefing

Walkthroughs

Escalation

Tools

Front office software

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location -Infospace Unitech, New Town Kolkata- 700156

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.


• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.


• Issue ID card. Follow up for the return of respective ID cards with respective stake holders.


• Ensure safety briefing.


• Ensure Client specific processes/manuals is followed.


• Visitor admission is properly authorized.


• Assisting with special needs for visitors with disabilities.


• Ensuring basic cleanliness of lobby, lifts and public area.


• Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.


• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.


• Ensure Client safety and security protocols are followed.


• Daily reconciliation & shredding of daily badges.


• Maintaining daily report as per client requirements.


• Participate in Emergency Evacuation procedures.


• Assisting and supporting in the Connect programs.


• Completion of daily floor walkarounds.


• Coordinate with the team to close the observations found during walkarounds.


• Escalating process violations by employees as per the escalation matrix.


• Operate the front office computer system.

Location:

On-site –Kolkata, WB

Scheduled Weekly Hours:

48

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Requirements: