Customer Relations Executive

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Jones Lang Lasalle Property Consultants India Pvt Ltd, Bengaluru, is seeking a Lobby Attendant/ CRE to be the face of the client site and handle guest and tenant needs with a courteous hospitality mindset.

The role involves coordinating with departments, capturing and sharing feedback, managing complaints within the set timelines, performing daily rounds, and supporting events and general maintenance at Godrej Centre, Indiranagar.

Qualifications

• Hospitality background with 1–2 years of work experience OR 2–3 years in client/customer service facing roles.
• Fluent English and Hindi communication are mandatory.
• Willingness to work in flexible shifts, weekends and holidays is an added advantage.

Responsibilities

• Interact with guests/tenants and address needs with a hospitality mindset.
• Maintain presentable appearance and uphold hospitality standards.
• Take ownership of requests/ complaints and resolve within stated timelines (TAT).
• Conduct daily rounds and report lapses/observations to the relevant team.
• Conduct customer feedback surveys and share reports with client/management.
• Respond to emergencies as per policy and coordinate with authorities when required.
• Attend training programs at site/JLL office.
• Monitor priority emails/calls and ensure timely responses.
• Assist with filing, inventory records, dashboards and handover register.

Skills

English & Hindi fluency

Hospitality

Customer service

MS Office

Education

Hospitality education

Tools

MS Office

Job description

Customer Relation Executive JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Lobby Attendant/ CRE, Bengaluru. Business: Property and Asset Management, Bengaluru.

Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Site details

You will be working on Godrej Centre, Indiranagar, which is a Commercial site, located at Bengaluru. Site dynamics: Work Schedule: As per site Site team: As per site PM team Other details if any Reporting: You will directly reporting to the Customer Relation Manager /Property Manager as per site.

Sound like you?

Here is what we’re looking for:

Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications

• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must
• Willingness to work in flexible shifts, weekends and holidays is an added advantage
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation.