Front Office / Desk Executive - Radiology Department

Narayana Health (NH); Bengaluru; Sur place; INR 300 000 - 500 000; Plein temps

Résumé du poste

Narayana Health (NH) in Bengaluru is seeking a Front Office / Patient Care administrator to coordinate patient flow, appointments, and radiology procedures. You will guide patients, answer queries, and ensure smooth operation of the radiology front desk within the hospital.

The role involves scheduling, billing, records maintenance, and liaison with radiology staff to optimize appointment utilization and patient experience.

Qualifications

• Bachelor's degree in any discipline.
• Diploma or Certification in Hospital Administration/Medical Records is an added advantage.
• 1-3 years of experience in Front Office, Patient Care, Healthcare Administration, or Hospital Operations.
• Freshers with healthcare exposure may be considered.

Responsabilités

• Manage patient management and appointment scheduling.
• Guide patients regarding preparation for radiological investigations.
• Coordinate with radiologists, technicians, consultants, and nursing staff for procedure planning.
• Billing and documentation, generate bills and collect payments.
• Verify insurance approvals and corporate authorizations and maintain records.

Connaissances

Excellent communication

Customer service

HIS knowledge

Radiology workflow basics

MS Office

Multitasking

Organization skills

Formation

Bachelor's degree

Diploma or Certification in Hospital Admin/Medical Records

Outils

MS Office

HIS

Description du poste

Role & responsibilities

• Patient Management
• Guide patients regarding preparation instructions for radiological investigations.
• Manage patient queries and provide necessary information regarding procedures and schedules.
• Appointment & Scheduling
• Schedule, reschedule, and cancel appointments based on availability.
• Coordinate with radiologists, technicians, consultants, and nursing staff for procedure planning.
• Maintain daily appointment schedules and ensure optimum utilization of equipment slots.
• Follow up with patients regarding appointment confirmations.
• Billing & Documentation
• Generate bills and collect payments as per hospital policies.
• Verify insurance approvals and corporate authorizations.
• Maintain accurate patient records and departmental registers.
• Ensure proper filing and documentation of radiology reports and images.
• Coordination & Communication
• Coordinate with consultants, ward staff, emergency department, and OPD teams for imaging requests.
• Facilitate smooth movement of patients within the department.
• Escalate service issues or patient concerns to the reporting manager.
• Communicate report availability and collection details to patients.
• Administrative Responsibilities
• Maintain departmental records and daily statistics.
• Prepare reports related to patient volumes and appointments.
• Ensure confidentiality of patient information in compliance with hospital policies.
• Support accreditation and quality initiatives as required.

Preferred candidate profile

• Bachelor's Degree in any discipline.
• Diploma or Certification in Hospital Administration/Medical Records will be an added advantage.
• 1-3 years of experience in Front Office, Patient Care, Healthcare Administration, or Hospital Operations.
• Freshers with healthcare exposure may also be considered.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Knowledge of hospital information systems (HIS).
• Basic understanding of radiology workflows and medical terminology.
• Proficiency in MS Office applications.Ability to multitask and manage patient flow efficiently.
• Good organizational and documentation skills.