Front Office Associate

Lead IAS Academy; Thiruvananthapuram; On-site; INR 180,000 - 280,000; Full time

Job summary

A premier coaching institution in Thiruvananthapuram is seeking a Front Office Associate to manage front desk operations and provide a warm, professional service. Responsibilities include handling student and parent enquiries, supporting admissions, and maintaining front office records. Ideal candidates should possess excellent communication skills, a proactive approach, and basic computer proficiency. A degree in any discipline and front office experience are desirable. This is a full-time position within the education industry.

Qualifications

• Candidates must be between 22 and 32 years old.
• Front office or reception experience is preferred.
• Exposure to hospitality or sales is desirable.
• UPS background is given priority when relevant.

Responsibilities

• Serve as the first point of contact for students and parents.
• Handle enquiries related to courses and admissions.
• Maintain front office records and enquiry registers.
• Coordinate with academic and operations teams for daily tasks.
• Maintain front office records and basic MIS reports.
• Coordinate with academic, counseling and operations teams for daily functioning.
• Ensure a professional, courteous, student-friendly environment at all times.
• Manage appointment scheduling and crowd management during peak hours.
• Handle basic sales conversations and guide prospects appropriately.

Skills

Excellent verbal and written communication skills

Strong grasping ability

Energetic and proactive approach

Polite and service-oriented attitude

Empathy and professionalism

Basic computer proficiency

Education

Graduate (any discipline)

Tools

MS Excel

Google Sheets

CRM/ERP tools

Job description

Base Pay Range

Pay provided by Lead IAS Academy. Final pay is based on skills and experience; discuss with recruiter for details.

About Lead IAS Academy

Lead IAS Academy is a premier UPSC and Civil Services coaching institution, committed to academic excellence, student success, and professional service standards.

Role Summary

The Front Office Associate will be responsible for managing front desk operations, handling student and parent interactions, supporting admissions and enquiries, and ensuring a warm, professional, and efficient front office experience.

Key Responsibilities

• Act as the first point of contact for students, parents, and visitors.
• Handle walk‑in, phone, and online enquiries related to courses, admissions, and schedules.
• Provide accurate information about UPSC programs, batches, fee structures, and facilities.
• Support the admissions and counseling team with follow‑ups and documentation.
• Maintain front office records, enquiry registers, and basic MIS reports.
• Coordinate with academic, counseling, and operations teams for smooth daily functioning.
• Ensure a professional, courteous, and student‑friendly environment at all times.
• Manage appointment scheduling and assist in crowd management during peak hours.
• Handle basic sales conversations and guide prospective students appropriately.

Eligibility & Preferences

• Age: 22‑32 years.
• Education: Graduate (any discipline).
• Experience:
  • Front office / reception experience preferred.
  • Hospitality industry experience (hotel, airline, customer service) highly desirable.
  • Sales or admissions counseling exposure an added advantage.
  • UPSC background (aspirant / prior coaching exposure) will be given high priority.

Key Skills & Competencies

• Excellent verbal and written communication skills.
• Strong grasping ability and willingness to learn academic processes.
• Energetic, prompt, and proactive approach to work.
• Polite, well‑presented, and service‑oriented attitude.
• Ability to handle students and parents with empathy and professionalism.
• Basic computer proficiency (MS Excel, Google Sheets, CRM/ERP tools preferred).

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Education