Front Office Administrator

Cross Rhythms Academy Of Music; Chennai District; On-site; INR 89,000 - 167,000; Part time

Job summary

Cross Rhythms Academy Of Music in Chennai is seeking a friendly Front Office Executive to be the first point of contact for students, parents, teachers and visitors. The role is part-time, 4:30 pm to 9:00 pm, requiring a courteous, organized and proactive approach.

Key duties include handling calls and messages, providing information about courses, managing registrations and payments, and maintaining accurate records.

Qualifications

• Excellent spoken and written English.
• Good communication and interpersonal skills.
• Friendly, patient and approachable personality.
• Good organisational and time-management skills.
• Comfortable using WhatsApp and email for professional communication.
• Ability to maintain accurate records and handle multiple tasks.
• Good telephone etiquette.
• Responsible, punctual and dependable.

Responsibilities

• Handle phone calls, WhatsApp messages, enquiries and walk-ins professionally.
• Provide information about courses, classes, schedules, fees, examinations and academy activities.
• Follow up with prospective students and enquiries.
• Maintain a warm, helpful and professional atmosphere at the reception.

Skills

English proficiency

Communication

Interpersonal skills

Organisation

WhatsApp & Email usage

Record keeping

Telephone etiquette

Reliability

Education

Any graduate qualification

Tools

MS Office / Google Workspace

Job description

JOB DESCRIPTION

Position: Front Office Staff

Location: Chennai

Department: Administration / Student Services

Employment Type: Part time 4:30 pm to 9:00pm

About the Role:

Cross Rhythms Academy of Music is looking for a friendly, organised, responsible and proactive Front Office Executive to be the first point of contact for students, parents, teachers and visitors.

Skills & Qualities Required

• Excellent spoken and written English.
• Good communication and interpersonal skills.
• Friendly, patient and approachable personality.
• Good organisational and time-management skills.
• Basic computer knowledge, including MS Office / Google Workspace.
• Comfortable using WhatsApp and email for professional communication.
• Ability to maintain accurate records and handle multiple tasks.
• Good telephone etiquette.
• Responsible, punctual and dependable.

Key Responsibilities

Front Desk & Student Service

• Handle phone calls, WhatsApp messages, enquiries and walk-ins professionally.
• Provide information about courses, classes, schedules, fees, examinations and academy activities.
• Follow up with prospective students and enquiries.
• Maintain a warm, helpful and professional atmosphere at the reception.

Student & Class Administration

• Manage student registrations, admissions and basic documentation.
• Maintain accurate student records and attendance.
• Coordinate class schedules, make-up classes and teacher availability.
• Communicate schedule changes, announcements and important information to parents and students.
• Monitor daily student attendance and follow up on absences when required.

Fee & Payment Coordination

• Receive and record student fee payments.
• Maintain fee records and follow up on pending payments.
• Issue receipts and coordinate with the accounts team regarding collections.
• Maintain accurate daily cash/payment records where applicable.

Communication & Follow-up

• Send regular reminders regarding classes, fees, examinations and events.
• Maintain professional communication through WhatsApp, phone and email.
• Follow up with parents regarding enquiries, admissions and pending requirements.
• Escalate student/parent concerns to the appropriate management team when necessary.

Preferred Qualifications

• Any graduate qualification is preferred.
• Previous experience in front office, school/academy administration, customer service or reception will be an advantage.

Cross Rhythms Academy of Music, Chennai.