Front Desk Receptionist

Ontrack Education; Surat; On-site; INR 150,000 - 250,000; Full time

Job summary

Ontrack Education in Surat is seeking a Front Desk Receptionist for a full-time, on-site role. You will greet visitors, manage calls, respond to inquiries, and route them to counselors or departments.

You will schedule appointments, maintain visitor logs, handle correspondence, and perform clerical tasks such as filing and data entry. The role supports front office operations with a welcoming, organized reception and courteous service to students, parents, and partners.

Qualifications

• Strong receptionist and front desk skills.
• Professional phone etiquette.
• Clerical tasks such as scheduling, record-keeping, filing and data entry.
• Excellent communication and customer service abilities.
• Good organizational and time-management skills.
• Proficient with office software and tools.
• Ability to work on-site in Surat.
• Experience in education consultancy is advantageous.
• Minimum high school diploma; a bachelor's degree is beneficial.

Responsibilities

• Greet visitors and students, manage incoming phone calls and inquiries.
• Direct individuals to counselors or departments as needed.
• Schedule appointments and maintain visitor logs.
• Handle correspondence and basic clerical tasks (filing, data entry).
• Support front office operations and maintain a welcoming reception area.
• Collaborate with counseling and administrative teams to ensure smooth workflow.

Skills

Receptionist duties

Phone etiquette

Clerical skills

Communication

Time management

Customer service

Organizational skills

On-site in Surat

Front desk experience

Education consultancy advantage

Education

High school diploma

Bachelor's degree beneficial

Tools

Email

Spreadsheets

Scheduling systems

Job description

Company Description

Ontrack Education is a Surat-based overseas education consultancy dedicated to helping students pursue higher education in countries such as Australia, Canada, the UK, the USA, Ireland, and the UAE. The organization follows a student-first approach, offering personalized support from course selection and university applications to visa processing and pre-departure preparation. Experienced counselors collaborate closely with students to align academic choices with long-term career goals, promoting clarity and informed decision-making. Ontrack Education is known for its transparent processes, strong university partnerships, and high visa success rates, supporting both undergraduate and postgraduate aspirants. The team is committed to being a reliable partner for students at every stage of their international education journey.

Role Description

The Front Desk Receptionist role is a full-time, on-site position based at the Ontrack Education office in Surat. The receptionist will greet visitors and students, manage incoming phone calls, respond to inquiries, and direct individuals to the appropriate counselors or departments. Daily responsibilities include handling appointment scheduling, maintaining visitor logs, managing correspondence, and performing basic clerical tasks such as filing and data entry. The role also involves supporting front office operations, ensuring a welcoming and organized reception area, and providing timely, courteous customer service to students, parents, and partners. The receptionist will collaborate with the counseling and administrative teams to ensure smooth office workflow and effective communication.

Qualifications

• Strong receptionist and front desk skills, including Receptionist Duties and managing visitor interactions.
• Professional Phone Etiquette for handling calls, inquiries, and follow-ups in a clear and courteous manner.
• Clerical Skills for tasks such as scheduling, record-keeping, filing, and basic data entry.
• Excellent Communication and Customer Service abilities to engage with students, families, and partners respectfully and effectively.
• Good organizational and time-management skills to handle multiple tasks in a busy office setting.
• Comfort with using office software and tools (e.g., email, spreadsheets, scheduling systems).
• Ability to work on-site in Surat and collaborate positively with team members.
• Prior experience in a front desk, administrative, or customer-facing role is preferred; experience in education consultancy is an advantage.
• Minimum high school diploma; a bachelor's degree in any field is beneficial.