Front Desk Receptionist

Suba Group Of Hotels; Jaipur; On-site; INR 180,000 - 260,000; Full time

Job summary

Suba Group Of Hotels in Jaipur is seeking a Front Desk Receptionist to warmly welcome guests and manage check-in/check-out processes. You will coordinate reservations, room allocations, and guest inquiries while ensuring smooth operations with housekeeping and other departments.

The ideal candidate will have strong customer service and communication skills, professional phone etiquette, and the ability to work in a fast-paced hotel environment with attention to detail.

Qualifications

• Candidates should possess strong Receptionist Duties and Clerical Skills, including handling check-ins/check-outs, reservations, and basic administrative tasks.

Responsibilities

• Welcomes guests and handles check-in/check-out procedures.
• Manages reservations and room allocations in coordination with housekeeping.
• Provides information about hotel services and amenities to guests.
• Processes payments and maintains accurate records.
• Resolves guest concerns in a professional and timely manner.

Skills

Reception duties

Customer service

Phone etiquette

Communication

Attention to detail

Basic computer literacy

Shift flexibility

Multilingual (English & local)

Job description

Company Description

Suba Group Of Hotels is a growing hospitality brand with over 129 hotels and more than 6,000 keys across 72 destinations. The group focuses on delivering exceptional hospitality and memorable experiences for a wide range of travelers. Guided by visionary leadership and a committed management team, Suba Hotels emphasizes guest satisfaction and service excellence. The company invests in team members through ongoing training, a collaborative work culture, and opportunities for innovation and career growth. Team members are part of a luxury hospitality environment where comfort, professionalism, and high service standards are core values.

Role Description

The Front Desk Receptionist role is a full-time, on-site position based in Jaipur. This role is responsible for welcoming guests, managing check-in and check-out procedures, and providing clear information about hotel services and amenities. Day-to-day tasks include handling phone calls and guest inquiries, managing reservations and room allocations, and coordinating with housekeeping and other departments to ensure a smooth guest experience. The Front Desk Receptionist also processes payments, maintains accurate records, and resolves guest concerns in a professional and timely manner. This position requires a polished, guest-focused approach and the ability to represent Suba Hotels’ standards of hospitality at all times.

Qualifications

• Candidates should possess strong Receptionist Duties and Clerical Skills, including handling check-ins/check-outs, reservations, and basic administrative tasks.
• Candidates should possess excellent Customer Service and Communication skills to interact effectively with guests and team members.
• Candidates should possess professional Phone Etiquette skills to manage calls, inquiries, and follow-ups in a courteous and efficient manner.
• Ability to work in a fast-paced hotel environment with attention to detail and a guest-centric mindset.
• Basic computer literacy and familiarity with hotel management or reservation systems are beneficial.
• Prior experience in front office, hospitality, or customer-facing roles is an advantage.
• Flexibility to work shifts, weekends, and holidays as required by hotel operations.
• Fluency in English and local languages, with a professional appearance and demeanor.