Front Desk Receptionist

Ocean Grace Consultancy; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Ocean Grace Consultancy is seeking a Female Front Office / Reception Executive in Gurugram, Haryana. The ideal candidate will be responsible for greeting guests, handling check-ins/outs and managing reservations with a courteous, professional demeanour.

You should have 3–5 years of relevant hotel/front office experience, excellent communication in Hindi and English, and solid computer skills including hotel PMS/booking software. Join a team focused on guest satisfaction and smooth operations.

Qualifications

• Female candidate with 3–5 years of relevant hotel/front office experience.
• Excellent communication and interpersonal skills.
• Good command of Hindi & English.
• Pleasant personality with professional grooming.
• Good computer knowledge and PMS/booking software experience.
• Strong guest-handling and problem-solving skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Welcome and assist hotel guests professionally and warmly.
• Handle check-in and check-out procedures.
• Manage room reservations, bookings and guest records.
• Handle telephone calls, enquiries and guest requests.
• Coordinate with Housekeeping, Restaurant and other departments for smooth operations.
• Handle guest complaints and resolve issues professionally.
• Maintain reception desk, records, billing and daily reports.
• Ensure excellent guest experience and hospitality standards.

Skills

Communication skills

Interpersonal skills

Hindi & English

Computer literacy

Guest handling

Problem solving

Multitasking

PMS/Booking software

Tools

PMS/Booking software

Job description

WE ARE HIRING – FEMALE FRONT OFFICE EXECUTIVE

Position: Front Office / Reception Executive

Experience: 3–5 Years

Employment Type: Full Time

Salary: As per Market Standard & Candidate Experience

Key Responsibilities

• Welcome and assist hotel guests professionally and warmly.
• Handle guest Check-in & Check-out procedures.
• Manage room reservations, bookings and guest records.
• Handle telephone calls, enquiries and guest requests.
• Coordinate with Housekeeping, Restaurant and other departments for smooth operations.
• Handle guest complaints and resolve issues professionally.
• Maintain reception desk, records, billing and daily reports.
• Ensure excellent guest experience and maintain hotel hospitality standards.

Candidate Profile

• Female candidate with 3–5 years of relevant hotel/front office experience.
• Excellent communication and interpersonal skills.
• Good command of Hindi & English.
• Pleasant personality with professional grooming.
• Good computer knowledge, experience with hotel PMS/booking software will be an advantage.
• Strong guest-handling and problem-solving skills.
• Ability to work independently and manage multiple tasks.