Front Desk Receptionist

COCOSTAY HOSPITALITY PVT LTD; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

On-site accommodation

Hands-on experience in hospitality ops

Growth opportunities within Cocostay

Friendly and dynamic work environment

Opportunity to work with a growing hos

Free Accommodation

Over time allowance

Performance bonus

Festive Bonus

Job summary

Cocostay Hospitality Pvt Ltd in Kerala seeks a Front Desk/Operations Associate to manage daily property operations and guest services, including check-ins, check-outs, and handling guest enquiries.

You will coordinate with housekeeping and maintenance, manage bookings and occupancy, monitor inventory and reports, resolve guest concerns, and support sales to improve occupancy. Freshers welcome with good communication.

Qualifications

• Good communication and customer handling skills.
• Willing to stay on-site at the property.
• Freshers with good communication skills can apply.

Responsibilities

• Manage daily property operations and guest services.
• Handle check-ins, check-outs and guest enquiries.
• Monitor housekeeping, cleanliness and maintenance.
• Coordinate with housekeeping, maintenance and vendors.
• Manage bookings, occupancy and room availability.
• Maintain inventory and daily operational reports.
• Handle guest concerns and ensure quick resolution.
• Support sales and improve occupancy.
• Ensure Cocostay SOPs and service standards are followed.

Skills

Communication

Customer handling

Excel/Sheets

Hospitality exp

On-site stay

Flexible shifts

Job description

Role & Responsibilities

• Manage daily property operations and guest services.
• Handle check-ins, check-outs and guest enquiries.
• Monitor housekeeping, cleanliness and maintenance.
• Coordinate with housekeeping, maintenance and vendors.
• Manage bookings, occupancy and room availability.
• Maintain inventory and daily operational reports.
• Handle guest concerns and ensure quick resolution.
• Support sales and improve occupancy.
• Ensure Cocostay SOPs and service standards are followed.

Preferred Candidate Profile

• Good communication and customer-handling skills.
• Strong ownership and problem-solving ability.
• Basic knowledge of Excel/Google Sheets.
• Hospitality experience is an advantage.
• Freshers with good communication skills can apply.
• Willing to work flexible shifts.
• Willingness to stay on-site at the property.

Perks & Benefits

• On-site accommodation.
• Hands-on experience in hospitality operations.
• Growth opportunities within Cocostay.
• Friendly and dynamic work environment.
• Opportunity to work with a growing hospitality brand.

Perks and benefits

• Free Accommodation
• Over time allowance
• Performance bonus
• Festive Bonus