Front Desk Representative

Shalom Backpackers; New Delhi; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Overtime pay

Performance bonus

Job summary

A hospitality service provider in New Delhi is seeking a front desk executive to manage guest registrations, oversee payments, and ensure guest satisfaction. Responsibilities include managing reservations, addressing guest complaints, and coordinating with the housekeeping department. Applicants should have a degree in Hospitality Management and experience in customer service. The ability to work rotational shifts is required. This role offers opportunities for overtime pay and performance bonuses.

Qualifications

• Experience in a front desk or customer service role.
• Ability to handle guest complaints professionally.
• Knowledge of hotel reservations systems is a plus.

Responsibilities

• Make daily reservation counts for arrivals and departures.
• Register incoming guests and obtain necessary information.
• Ensure that all payments have been made by guests.
• Handle guest mail and messages with respect.
• Oversee housekeeping department.

Skills

Guest relations

Problem-solving

Communication

Time management

Education

Degree/Diploma in Hospitality Management

Job description

Job Responsibilities

• Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds.
• Register all incoming guests, ensuring that all pertinent information is obtained and recorded.
• Ensure that all payments have been made by in‑house guests.
• Accept and record credit card, photo ID information and other relevant documents on guest accounts and provide change for guests as needed.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve the problem within established guidelines; may include escalating issues to a Senior Manager.
• Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guests at all times.
• Address and resolve guest complaints and ensure guest satisfaction.
• Handle guest mail and messages with respect to privacy and professionalism.
• Document all guest requests, concerns and communication information to responsible personnel for proper handling.
• Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.).
• Coordinate with the community manager to get the activity board and daily events updated.
• Upsell additional facilities and services, when appropriate.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Oversee the housekeeping department.

Schedule

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay Types

• Overtime pay
• Performance bonus

Application Questions

• Do you have a degree/Diploma in HM?
• How many years of experience do you have?